ISBN: 9780471498186 - the lifebelt: the definitive guide to managing customer retention (24 resultados)

Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9780471498186.…

Hardcover. Condición: Good. Estado de la sobrecubierta: Good. 1st Edition. Has some light general reading/shelfwear - otherwise this is a clean, tight copy. Quick dispatch from the UK. Book.

relie sous jaquette illustrà e COMME NEUF ANGLAIS.

Condición: As New. Unread book in perfect condition.

Hardback. Condición: New. In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. At its heart is the successful management of customer retention by being customer-focused as an organization. The concept is not rocket science, but its implementation is more of a challenge. It involves a fundamental change within the organization. In this book, John Murphy introduces "The Lifebelt" - quite literally an aid to keeping afloat in this pressured environment. The Lifebelt is a framework that offers a practical way forward to integrating and mobilizing the entire oragnization toward a holistic CRM programme. The proprietary framework features six key factors identified as being essential for consistent delivery of service: customer focus, processes, employee involvement, training, measurement, and continuous improvement. John Murphy outlines how each of the factors should be owned by an appropriate member of the top management team. When this framework is systematically and effectively implemented and managed it will considerably enhance the customer retention capacity of the company. The logic of the framework applies to virtually all industries internationally. Managers and marketers across the board will find this book one of the most practical gudies to retaining customers published to date.…

Condición: New.

Condición: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.

Condición: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.

Condición: New. pp. 306.

Condición: New. pp. 306.

Condición: New. Brand New Original US Edition. Customer service! Satisfaction Guaranteed.

Condición: New. pp. 306.

Condición: New. In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. Num Pages: 304 pages, illustrations. BIC Classification: KJMV7; KJSU. Category: (P) Professional & Vocational. Dimension: 241 x 162 x 27. Weight in Grams: 650. . 2001. 1st Edition. hardcover. . . . .…

Condición: New.

Condición: As New. Unread book in perfect condition.

Condición: New. In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. Num Pages: 304 pages, illustrations. BIC Classification: KJMV7; KJSU. Category: (P) Professional & Vocational. Dimension: 241 x 162 x 27. Weight in Grams: 650. . 2001. 1st Edition. hardcover. . . . . Books ship from the US and Ireland.…

Condición: New.

Gebunden. Condición: New. John Murphy has touched upon every conceivable pertinent aspect of delivering the ultimate customer service. I predict that The Lifebelt will quickly be adopted as a reference manual for anyone looking to achieve the ultimate customer experience within the.

Buch. Condición: Neu. Neuware - In jedem Unternehmen - gleichgültig ob Dienstleistungs- oder Produktionsunternehmen - spielt der Kunde eine zentrale Rolle. Ob ein Unternehmen überlebt, hängt zwar einerseits wesentlich vom Kunden ab, aber andererseits auch von der Fähigkeit eines Unternehmens, seine Kunden an sich zu binden. Deshalb ist Customer Relationship Marketing (CRM) nach wie vor ein brandaktuelles Thema. Dieser Band bietet einen einzigartigen integrierten Ansatz zum CRM, der Ihnen bei der Suche nach einer erfolgversprechenden Strategie hilft. 'The Life Belt' ist ein praxisorientierter Leitfaden zur Verbesserung der Kundenbindung. Hier erfahren Sie alles über bewährte Methoden und Techniken im Rahmen des Service Qualitätsmanagement, der Kundentreue und Kundenbindung. Schritt für Schritt wird erläutert, wie Sie die entsprechenden Maßnahmen zur Kundenbindung in die Praxis umsetzen. Darüber hinaus wird untersucht, mit welchem Verhalten man Kunden bindet oder aber vergrault. Dieses Buch sagt Ihnen auch, wie und warum jeder Mitarbeiter in die Aktivitäten eines Unternehmens zur Kundenbindung mit einbezogen werden sollte.…

Hardcover. Condición: Brand New. 292 pages. 9.50x6.25x0.75 inches. In Stock.

Hardback. Condición: New. In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. At its heart is the successful management of customer retention by being customer-focused as an organization. The concept is not rocket science, but its implementation is more of a challenge. It involves a fundamental change within the organization. In this book, John Murphy introduces "The Lifebelt" - quite literally an aid to keeping afloat in this pressured environment. The Lifebelt is a framework that offers a practical way forward to integrating and mobilizing the entire oragnization toward a holistic CRM programme. The proprietary framework features six key factors identified as being essential for consistent delivery of service: customer focus, processes, employee involvement, training, measurement, and continuous improvement. John Murphy outlines how each of the factors should be owned by an appropriate member of the top management team. When this framework is systematically and effectively implemented and managed it will considerably enhance the customer retention capacity of the company. The logic of the framework applies to virtually all industries internationally. Managers and marketers across the board will find this book one of the most practical gudies to retaining customers published to date.…

HRD. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Hardback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.

Hardcover. Condición: new. Hardcover. In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. At its heart is the successful management of customer retention by being customer-focused as an organization. The concept is not rocket science, but its implementation is more of a challenge. It involves a fundamental change within the organization. In this book, John Murphy introduces "The Lifebelt" - quite literally an aid to keeping afloat in this pressured environment. The Lifebelt is a framework that offers a practical way forward to integrating and mobilizing the entire oragnization toward a holistic CRM programme. The proprietary framework features six key factors identified as being essential for consistent delivery of service: customer focus, processes, employee involvement, training, measurement, and continuous improvement. John Murphy outlines how each of the factors should be owned by an appropriate member of the top management team. When this framework is systematically and effectively implemented and managed it will considerably enhance the customer retention capacity of the company. The logic of the framework applies to virtually all industries internationally. Managers and marketers across the board will find this book one of the most practical gudies to retaining customers published to date. In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…