9780313386022 - america’s service meltdown: restoring service excellence in the age of the customer de pupo, raul (15 resultados)
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Librería: BooksRun, Philadelphia, PA, Estados Unidos de AmericaBooksRun
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EUR 5,50
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Hardcover. Condición: Very Good. 1. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Librería: Better World Books: West, Reno, NV, Estados Unidos de AmericaBetter World Books: West
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EUR 9,64
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Condición: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Librería: suffolkbooks, center moriches, NY, Estados Unidos de Americasuffolkbooks
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EUR 16,26
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hardcover. Condición: Very Good. Fast Shipping - Safe and Secure 7 days a week.
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Librería: Ria Christie Collections, Uxbridge, Reino UnidoRia Christie Collections
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EUR 79,79
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Condición: New. In.
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Librería: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrlandaKennys Bookshop and Art Galleries Ltd.
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EUR 89,21
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Condición: New. In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. Num Pages: 167 pages, black & white illustrations. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 235 x 156 x 23. Weight in Gram…s: 454. . 2010. 1st Edition. hardcover. . . . .
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Librería: Kennys Bookstore, Olney, MD, Estados Unidos de AmericaKennys Bookstore
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EUR 111,87
Envío por EUR 9,21Se envía dentro de Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: New. In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. Num Pages: 167 pages, black & white illustrations. BIC Classification: KJSU. Category: (G) General (US: Trade). Dimension: 235 x 156 x 23. Weight in Gram…s: 454. . 2010. 1st Edition. hardcover. . . . . Books ship from the US and Ireland.
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Librería: Revaluation Books, Exeter, Reino UnidoRevaluation Books
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EUR 126,69
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Hardcover. Condición: Brand New. 1st edition. 167 pages. 9.25x6.25x0.75 inches. In Stock.
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Librería: PBShop.store US, Wood Dale, IL, Estados Unidos de AmericaPBShop.store US
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EUR 83,50
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HRD. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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Librería: PBShop.store UK, Fairford, GLOS, Reino UnidoPBShop.store UK
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EUR 80,87
Envío por EUR 5,88Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
HRD. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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Librería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de AmericaGrand Eagle Retail
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EUR 103,80
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Hardcover. Condición: new. Hardcover. In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality a…nd applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way. In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Librería: THE SAINT BOOKSTORE, Southport, Reino UnidoTHE SAINT BOOKSTORE
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EUR 92,74
Envío por EUR 18,25Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Hardback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
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Librería: CitiRetail, Stevenage, Reino UnidoCitiRetail
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EUR 86,80
Envío por EUR 43,31Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Hardcover. Condición: new. Hardcover. In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality a…nd applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way. In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Librería: moluna, Greven, Alemaniamoluna
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EUR 84,07
Envío por EUR 48,99Se envía de Alemania a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Gebunden. Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.Über den AutorRaul PupoInhaltsverzeichnis.
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Librería: preigu, Osnabrück, Alemaniapreigu
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EUR 87,20
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Buch. Condición: Neu. America's Service Meltdown | Restoring Service Excellence in the Age of the Customer | Raul Pupo | Buch | Gebunden | Englisch | 2010 | Praeger | EAN 9780313386022 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
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Librería: AHA-BUCH GmbH, Einbeck, AlemaniaAHA-BUCH GmbH
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EUR 104,17
Envío por EUR 62,31Se envía de Alemania a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Buch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.What distinguishes America's Service Meltdown: Restoring Service Excellence in the A…ge of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence.Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.
