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Añadir al carritoCondición: very good. McGhee, D.J. Ilustrador. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Añadir al carritoCondición: New.
Idioma: Inglés
Publicado por Continuum Publishing Corporation, US, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Librería: Rarewaves.com USA, London, LONDO, Reino Unido
EUR 57,35
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Añadir al carritoPaperback. Condición: New. The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. The major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments.
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
EUR 55,83
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Añadir al carritoCondición: As New. Unread book in perfect condition.
Librería: Ria Christie Collections, Uxbridge, Reino Unido
EUR 53,20
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Añadir al carritoCondición: New. In English.
Librería: Chiron Media, Wallingford, Reino Unido
EUR 49,36
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Añadir al carritoPaperback. Condición: New.
Idioma: Inglés
Publicado por Continuum International Publishing Group, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Librería: Books Puddle, New York, NY, Estados Unidos de America
EUR 65,12
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Añadir al carritoCondición: New. pp. 290 Index.
Librería: GreatBookPricesUK, Woodford Green, Reino Unido
EUR 52,32
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Añadir al carritoCondición: New.
Librería: GreatBookPricesUK, Woodford Green, Reino Unido
EUR 58,07
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Añadir al carritoCondición: As New. Unread book in perfect condition.
Librería: Revaluation Books, Exeter, Reino Unido
EUR 83,34
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Añadir al carritoPaperback. Condición: Brand New. 288 pages. 9.25x6.25x0.75 inches. In Stock.
Idioma: Inglés
Publicado por Continuum Publishing Corporation, US, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Librería: Rarewaves.com UK, London, Reino Unido
EUR 53,47
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Añadir al carritoPaperback. Condición: New. NIPPOD. The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. The major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments.
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EUR 124,55
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Añadir al carritoCondición: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.
Librería: Ria Christie Collections, Uxbridge, Reino Unido
EUR 200,85
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Añadir al carritoCondición: New. In English.
Librería: Buchpark, Trebbin, Alemania
EUR 113,21
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Añadir al carritoCondición: Hervorragend. Zustand: Hervorragend | Seiten: 278 | Sprache: Englisch | Produktart: Bücher |.
Idioma: Inglés
Publicado por Bloomsbury Publishing PLC, London, 2010
ISBN 10: 0826446078 ISBN 13: 9780826446077
Librería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de America
EUR 280,96
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Añadir al carritoHardcover. Condición: new. Hardcover. The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments. A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Idioma: Inglés
Publicado por Continuum Intl Pub Group, 2010
ISBN 10: 0826446078 ISBN 13: 9780826446077
Librería: Revaluation Books, Exeter, Reino Unido
EUR 348,23
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Añadir al carritoHardcover. Condición: Brand New. 288 pages. 9.25x6.25x1.00 inches. In Stock.
Idioma: Inglés
Publicado por Bloomsbury Publishing (UK), 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Librería: PBShop.store US, Wood Dale, IL, Estados Unidos de America
EUR 56,57
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Añadir al carritoPAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Idioma: Inglés
Publicado por Bloomsbury Publishing (UK), 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Librería: PBShop.store UK, Fairford, GLOS, Reino Unido
EUR 53,74
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Añadir al carritoPAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Idioma: Inglés
Publicado por Continuum International Publishing Group, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Librería: Majestic Books, Hounslow, Reino Unido
EUR 62,78
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Añadir al carritoCondición: New. Print on Demand pp. 290 49:B&W 6.14 x 9.21 in or 234 x 156 mm (Royal 8vo) Perfect Bound on White w/Gloss Lam.
Idioma: Inglés
Publicado por Continuum International Publishing Group, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Librería: Biblios, Frankfurt am main, HESSE, Alemania
EUR 63,85
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Añadir al carritoCondición: New. PRINT ON DEMAND pp. 290.
Idioma: Inglés
Publicado por Continuum Publishing Corporation, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Librería: THE SAINT BOOKSTORE, Southport, Reino Unido
EUR 60,33
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Añadir al carritoPaperback / softback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
Librería: moluna, Greven, Alemania
EUR 61,57
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Añadir al carritoKartoniert / Broschiert. Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Über den AutorDr Jane Lockwood is the Head of the Language Centre at the Hong Kong Institute of Education, Hong Kong Dr Gail Forey is Associate Professor at the Hong Kong Polytechnic University, Hong KongInhaltsverzeichn.
Librería: preigu, Osnabrück, Alemania
EUR 63,90
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Añadir al carritoTaschenbuch. Condición: Neu. Globalization, Communication and the Workplace | Talking Across the World | Gail Forey (u. a.) | Taschenbuch | Kartoniert / Broschiert | Englisch | 2012 | Continnuum-3PL | EAN 9781441107671 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
Librería: AHA-BUCH GmbH, Einbeck, Alemania
EUR 73,52
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Añadir al carritoTaschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering.
Idioma: Inglés
Publicado por Bloomsbury Publishing (UK), 2010
ISBN 10: 0826446078 ISBN 13: 9780826446077
Librería: PBShop.store US, Wood Dale, IL, Estados Unidos de America
EUR 209,26
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Añadir al carritoHRD. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Idioma: Inglés
Publicado por Bloomsbury Publishing (UK), 2010
ISBN 10: 0826446078 ISBN 13: 9780826446077
Librería: PBShop.store UK, Fairford, GLOS, Reino Unido
EUR 204,42
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Añadir al carritoHRD. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Idioma: Inglés
Publicado por Bloomsbury Publishing PLC, London, 2010
ISBN 10: 0826446078 ISBN 13: 9780826446077
Librería: CitiRetail, Stevenage, Reino Unido
EUR 214,45
Cantidad disponible: 1 disponibles
Añadir al carritoHardcover. Condición: new. Hardcover. The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments. A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
Librería: moluna, Greven, Alemania
EUR 240,15
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Añadir al carritoCondición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in .
Librería: preigu, Osnabrück, Alemania
EUR 248,95
Cantidad disponible: 5 disponibles
Añadir al carritoBuch. Condición: Neu. Globalization, Communication and the Workplace | Talking Across the World | Gail Forey (u. a.) | Buch | Gebunden | Englisch | 2010 | Continnuum-3PL | EAN 9780826446077 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
Librería: AHA-BUCH GmbH, Einbeck, Alemania
EUR 271,28
Cantidad disponible: 2 disponibles
Añadir al carritoBuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses.