Front desk management (38 resultados)

N.A. Condición: New. ISBN:9789381460405.

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Hardbound. Condición: As New. New. Contents Preface. 1. Introduction to hotel front office management. 2. Introduction to customer relationship management. 3. Customer care and customer relationship strategic management and support. 4. Hotel manager guest service and front office management. 5. Front office management training and companies. 6. Hospitality software reservation property and revenue management solutions. 7. Yield and revenue management systems applications and future prospects. 8. Hotel reservation telemarketing and pricing. 9. Electronic presence in the hotel industry. 10. SME hotel sector challenges of the internet. 11. International hotel chains online pricing strategies. Bibliography. Web addresses of sites/companies. Index. This book on Hotel Front Desk Management and Online Services deals with the importance of front office management and its overall role in the tourism hotel and hospitality industries. Both subjective and application aspects of hospitality front office management are covered in this book. Sufficient case studies are dealt in detail. On theoretical and conceptual side themes like customer relationship management property management yield management revenue management and auditing have been discussed. Major areas of hotel front desk management which have been dealt in detail in this book include components of front office and virtual office Sales force automation customer care and relationship support office guest service internet service hotel reservation and pricing. Better front office management and increased online services are key to the success of hospitality industry worldwide. 382 pp. …

N.A. Condición: New. ISBN:9789381460061.

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N.A. Condición: New. ISBN:9788126160358.

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Soft cover. Condición: New. Language:Chinese.Author:LIU WEI.Binding.Publisher:Higher Education Press.

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Hardback. Condición: New.

Hardcover. Condición: Brand New. lam edition. 238 pages. 10.88x8.00x0.75 inches. In Stock.

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paperback. Condición: New. Language:Chinese.Paperback. Publisher: China Travel.

Soft cover. Condición: New. Language:Chinese.Author:NI YONG WU WEN MIN.Binding:Soft cover.Publisher:Machine Press Pub. Date :2009-01-01.

paperback. Condición: New. Language:Chinese.Paperback. Pub Date: 2016-08-01 Pages: 148 Publisher: China light industry press the curriculum content of textbook is a typical work tasks in organizing hotel management based on post model. developed the core unit module. including the hotel lobby. guest room management. front desk business management functions in four unit management. guest room business management. to learn the project show.…

paperback. Condición: New. Paperback. Pub Date: 2024-03 Pages: 308 Language: Chinese Publisher: Chemical Industry Press Cruise Front Office Service and Management is one of the series of textbooks for cruise service and management majors in ordinary colleges and universities. This book is oriented to students' employment. aims to serve the cruise industry. takes the main job tasks of the front office as the main line. and is written for the purpose of improving students' service level. The book includes 9 work modules..…

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paperback. Condición: New. Paperback. Pub Date: 2016-12-01 Pages: 269 Language: Chinese Publisher: higher education press the hotel front desk service and national vocational education of hotel management professional teaching resource database to form a complete set of materials content is divided into seven modules: reservation operation. concierge service. front desk reception work. hotel service. cashier. front desk sales management.…

paperback. Condición: New. Paperback. Pub Date: 2016-08-01 Pages: 222 Language: Chinese Publisher: guangdong higher education press The front office and the housekeeping department is in the hotel operation and management as the core of the two departments. one of the front office is the foreign service window. housekeeping is as important revenue department.Between two departments in daily business activities. and there is close.…