Hotel Front Desk Management and Online Services

Idioma: inglés

Editorial: Kanishka, New Delhi, 2006

8173918392 / 9788173918391

Librería: Vedams eBooks (P) Ltd, New Delhi, IndiaVedams eBooks (P) Ltd

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Descripción del artículo del vendedor

Contents Preface. 1. Introduction to hotel front office management. 2. Introduction to customer relationship management. 3. Customer care and customer relationship strategic management and support. 4. Hotel manager guest service and front office management. 5. Front office management training and companies. 6. Hospitality software reservation property and revenue management solutions. 7. Yield and revenue management systems applications and future prospects. 8. Hotel reservation telemarketing and pricing. 9. Electronic presence in the hotel industry. 10. SME hotel sector challenges of the internet. 11. International hotel chains online pricing strategies. Bibliography. Web addresses of sites/companies. Index. This book on Hotel Front Desk Management and Online Services deals with the importance of front office management and its overall role in the tourism hotel and hospitality industries. Both subjective and application aspects of hospitality front office management are covered in this book. Sufficient case studies are dealt in detail. On theoretical and conceptual side themes like customer relationship management property management yield management revenue management and auditing have been discussed. Major areas of hotel front desk management which have been dealt in detail in this book include components of front office and virtual office Sales force automation customer care and relationship support office guest service internet service hotel reservation and pricing. Better front office management and increased online services are key to the success of hospitality industry worldwide. 382 pp.…

N° de ref. del artículo 60175

Detalles bibliográficos

Título
Hotel Front Desk Management and Online Services
Autor
Ratandeep Singh
Editorial
Kanishka, New Delhi
Año de publicación
2006
Estado
As New
Encuadernación
Hardbound
Idioma
inglés
ISBN 10
8173918392
ISBN 13
9788173918391
Edición
New

Vedams eBooks (P) Ltd

New Delhi, India

Vendedor de 4 estrellas

Vendedor de IberLibro desde 30 de enero de 2009

Tarifas de envío de India a Estados Unidos de America

ArtículoDe 20 a 24 días hábilesDe 4 a 7 días hábiles
Primer artículoEUR 17,50EUR 32,00
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