ISBN: 9781578203055 - the call center handbook: the complete guide to starting, running, and improving your call center (28 resultados)

Condición: very_good. Book is in very good condition. Clean with little to no signs of wear or markings highlights.

Paperback. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Condición: Good. The book may have minor cosmetic wear like creased spine, cover, scratches, curled corners, folded pages, minor sunburn, minor water damage, minor bent. The book may have some highlights, notes, underlined pages. Accessories such as CD, codes, toys, may not be included . Safe and Secure Mailer. No Hassle Return.…

Condición: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condición: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Condición: Very Good. The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Paperback. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

Condición: Good. : La guía completa para iniciar, administrar y mejorar su centro de llamadas. Esta quinta edición ofrece una visión detallada sobre la gestión de centros de llamadas, abarcando desde la planificación inicial hasta la optimización continua. Incluye información sobre servicio al cliente, aspectos económicos y tecnológicos, así como la interacción humano-computadora en el entorno empresarial. EAN: 9781578203055 Tipo: Libros Categoría: Negocios y Economía|Tecnología Título: The Call Center Handbook Autor: Keith Dawson Editorial: CMP Idioma: eng Páginas: 280 Formato: tapa blanda.…

Condición: As New. Unread book in perfect condition.

Paperback. Condición: New. Brand new book, sourced directly from publisher. Dispatch time is 7-8 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condición: New.

paperback. Condición: New. In shrink wrap. Looks like an interesting title.

Condición: New.

Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days.

Condición: New.

Condición: New. pp. 288 4th Edition.

Condición: As New. Unread book in perfect condition.

Condición: New. pp. 288.

Condición: New. In English.

Paperback. Condición: Brand New. 5th sub edition. 357 pages. 9.00x6.00x0.75 inches. In Stock.

Condición: New. pp. 288 2:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on Creme w/Gloss Lam This item is printed on demand.

PF. Condición: New. This item is printed on demand. Brand new book, sourced directly from publisher. Dispatch time is 6-7 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Paperback / softback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.

Kartoniert / Broschiert. Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Keith Dawson is one of the world s foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry s premier online source for information and independent analysis. He is also auth. …

Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Need to know how to buy a phone switch for your call center How to measure the productivity of agents How to choose from two cities that both want your center No problem. The Call Center Handbook is a complete guide to starting, running and improving your call center. It explains it all: everything that goes into the connection between a company and its customers. From technology primers to details about choosing and using specific products, this handbook is an indispensible guide for the call center manager. Tips for what works and what doesn't. Help with operational problems, like managing people and technology, for without tools call centers fail to thrive. Includes information on switches, IVR, voice processing, call center peripherals, soft- ware, long distance and toll-free services, outsourcing, agent training, monitoring, the internet and disaster prevention.…