9781118108239 - Service Science: The Foundations of Service Engineering and Management de Qiu, Robin G. (24 resultados)

Condición: new.

Condición: New.

HRD. Condición: Used - Very Good. Used - Like New Book. Shipped from UK. Established seller since 2000.

HRD. Condición: New. New Book. Shipped from UK. Established seller since 2000.

Condición: New. In.

Condición: New.

Hardback. Condición: New. Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical naturesComputational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analyticsPlentiful examples of service organizations such as education services, global project management networks, and express delivery servicesAn interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management scienceA detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Hardcover. Condición: New.

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Condición: New. pp. 336.

Condición: New. pp. 336.

Condición: New. Num Pages: 336 pages, illustrations. BIC Classification: KJMV5; TGP. Category: (P) Professional & Vocational. Dimension: 164 x 239 x 26. Weight in Grams: 682. . 2014. 1st Edition. Hardcover. . . . .

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Condición: New. Robin G. Qiu, PhD, is Professor of Information Science at The Pennsylvania State University. Dr. Qiu has published more than 60 journal publications, and his research interests include service science and systems business analytics social business servic.

Condición: As New. Unread book in perfect condition.

Hardcover. Condición: Brand New. 1st edition. 336 pages. 9.00x6.00x1.00 inches. In Stock.

Condición: New. Num Pages: 336 pages, illustrations. BIC Classification: KJMV5; TGP. Category: (P) Professional & Vocational. Dimension: 164 x 239 x 26. Weight in Grams: 682. . 2014. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.

Hardback. Condición: New. Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical naturesComputational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analyticsPlentiful examples of service organizations such as education services, global project management networks, and express delivery servicesAn interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management scienceA detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Buch. Condición: Neu. Service Science | The Foundations of Service Engineering and Management | Robin G Qiu | Buch | Foreword xiiiJames C. SpohrerForeword xvRichard C. LarsonPreface xixAcknowledgments xxv1. Evolving and Holistic View of Service 11.1 What Is Service? 11.2 Different Perspectives on Service 41.3 The Lifecycle of Service 51.4 Service Encounters Throughout | Englisch | 2014 | Wiley | EAN 9781118108239 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu.

Buch. Condición: Neu. Neuware - Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainmentFeaturing an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage.Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features:\* Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures\* Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics\* Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services\* An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science\* A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service managementService Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

Hardback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 711.

Hardcover. Condición: new. Hardcover. Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical naturesComputational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analyticsPlentiful examples of service organizations such as education services, global project management networks, and express delivery servicesAn interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management scienceA detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management. Presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Hardcover. Condición: Brand New. 1st edition. 336 pages. 9.00x6.00x1.00 inches. In Stock. This item is printed on demand.