ISBN: 9780814432808 - delight your customers: 7 simple ways to raise your customer service from ordinary to extraordinary (31 resultados)

Paperback. Condición: Very Good. When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.

Condición: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Paperback. Condición: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Condición: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.…

Paperback. Condición: Very Good. When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.

Condición: As New. Signed Copy . Signed by author on half title page.

Condición: acceptable. Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Item may be missing bundled media.

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paperback. Condición: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.…

Condición: Very Good. Estado de la sobrecubierta: 7700311. 1757980532. 9/15/2025 11:55:32 PM.

Condición: New.

Paperback or Softback. Condición: New. Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary. Book.

Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Condición: As New. Unread book in perfect condition.

Condición: New.

Paperback. Condición: New. Discover the hidden ways to raise your organizations' customer service experiences from ordinary to extraordinary.If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as:Expressing genuine interestOffering sincere complimentsSharing unique knowledgeConveying authentic enthusiasmProviding pleasant surprisesDelivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.…

Softcover. Condición: Fine. Leichte Gebrauchsspuren. To assess the strength of your company's customer service, ask employees to describe their roles. Observe if they focus on tasks or the essence of their job: creating delighted customers who are less price sensitive, have higher repurchase rates, and actively recommend the brand. Prioritizing customer delight transforms transactions into memorable experiences that foster loyalty. In this insightful guide, customer service expert Steve Curtin argues that managers should shift from merely monitoring service activities to modeling and reinforcing behaviors that lead to happy, returning customers. Key behaviors include expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering exceptional service when needed. Given that great customer service is often rare, it's essential to create a unique, caring, and beneficial experience that customers will rave about. With real-world stories, examples, and strategies, this guide empowers you to elevate your customer service from ordinary to extraordinary, ensuring that every interaction leaves a lasting impression. …

Condición: New. In English.

Condición: New.

Condición: As New. Unread book in perfect condition.

paperback. Condición: New. In shrink wrap. Looks like an interesting title.

PF. Condición: New. This item is printed on demand. Brand new book, sourced directly from publisher. Dispatch time is 6-7 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Paperback. Condición: New. Discover the hidden ways to raise your organizations' customer service experiences from ordinary to extraordinary.If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as:Expressing genuine interestOffering sincere complimentsSharing unique knowledgeConveying authentic enthusiasmProviding pleasant surprisesDelivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.…

Condición: New. Print on Demand pp. 208.

Condición: New. Print on Demand pp. 208.

Paperback / softback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.

Condición: New. PRINT ON DEMAND pp. 208.

Paperback. Condición: new. Paperback. Discover the hidden ways to raise your organizations customer service experiences from ordinary to extraordinary.If you want to know how strong your companys customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.The latter should be every employees highest priority, because when its not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as:Expressing genuine interestOffering sincere complimentsSharing unique knowledgeConveying authentic enthusiasmProviding pleasant surprisesDelivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldnt you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary. When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Discover the hidden ways to raise your organizations' customer service experiences from ordinary to extraordinary.If you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.The latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interestOffering sincere complimentsSharing unique knowledgeConveying authentic enthusiasmProviding pleasant surprisesDelivering service heroics when neededSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.…

Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. When it comes to customer service, only extraordinary will do. Discover the three elements common to all exceptional service experiences.&Uumlber den AutorSTEVE CURTIN spent 20 years with Marriott International. He now runs his own .…