Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Agency/Distributed)

3,82 valoración promedio
( 39 valoraciones por Goodreads )
 
9780814432808: Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Agency/Distributed)

Book by Curtin Steve

"Sinopsis" puede pertenecer a otra edición de este libro.

Críticas:

"The age of service enlightenment has arrived with Steve Curtin's "Delight Your Customers."" "--Ken Shelton, Sales and Service Excellence"

Críticas:

Customer Service Newsletter Best Customer Service Books of 2013

"Sobre este título" puede pertenecer a otra edición de este libro.

Comprar nuevo Ver libro

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America

Destinos, gastos y plazos de envío

Añadir al carrito

Los mejores resultados en AbeBooks

1.

Steve Curtin
Editorial: Amacom, United States (2013)
ISBN 10: 0814432808 ISBN 13: 9780814432808
Nuevos Paperback Cantidad: 10
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción Amacom, United States, 2013. Paperback. Estado de conservación: New. 226 x 152 mm. Language: English . Brand New Book. Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering superior service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority-to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction - and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers , Curtin reveals three elements common to all exceptional service experiences.He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary. Nº de ref. de la librería AA39780814432808

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,49
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Curtin, Steve
ISBN 10: 0814432808 ISBN 13: 9780814432808
Nuevos Cantidad: 1
Librería
Paperbackshop-US
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción 2013. PAP. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería KB-9780814432808

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 9,30
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,57
A Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Steve Curtin
Editorial: Amacom, United States (2013)
ISBN 10: 0814432808 ISBN 13: 9780814432808
Nuevos Paperback Cantidad: 10
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción Amacom, United States, 2013. Paperback. Estado de conservación: New. 226 x 152 mm. Language: English . Brand New Book. Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering superior service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority-to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction - and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers , Curtin reveals three elements common to all exceptional service experiences.He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary. Nº de ref. de la librería AA39780814432808

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,97
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Curtin, Steve
ISBN 10: 0814432808 ISBN 13: 9780814432808
Nuevos Cantidad: > 20
Librería
Pbshop
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción 2013. PAP. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780814432808

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 9,57
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,57
A Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Curtin, Steve
ISBN 10: 0814432808 ISBN 13: 9780814432808
Nuevos Paperback Cantidad: > 20
Librería
BargainBookStores
(Grand Rapids, MI, Estados Unidos de America)
Valoración
[?]

Descripción Paperback. Estado de conservación: New. Nº de ref. de la librería 6505407

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 9,87
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,57
A Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Curtin, Steve
Editorial: AMACOM (2013)
ISBN 10: 0814432808 ISBN 13: 9780814432808
Nuevos Paperback Cantidad: 10
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM, 2013. Paperback. Estado de conservación: New. Nº de ref. de la librería 0814432808

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 11,73
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,67
A Estados Unidos de America
Destinos, gastos y plazos de envío

7.

Steve Curtin
Editorial: AMACOM
ISBN 10: 0814432808 ISBN 13: 9780814432808
Nuevos Paperback Cantidad: 20
Librería
BuySomeBooks
(Las Vegas, NV, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM. Paperback. Estado de conservación: New. Paperback. 208 pages. Dimensions: 8.9in. x 6.0in. x 0.7in.Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering superior service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority-to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction - and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers, Curtin reveals three elements common to all exceptional service experiences. He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Nº de ref. de la librería 9780814432808

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,38
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,53
A Estados Unidos de America
Destinos, gastos y plazos de envío

8.

Curtin, Steve
Editorial: AMACOM
ISBN 10: 0814432808 ISBN 13: 9780814432808
Nuevos PAPERBACK Cantidad: 1
Librería
BookShop4U
(PHILADELPHIA, PA, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM. PAPERBACK. Estado de conservación: New. 0814432808. Nº de ref. de la librería Z0814432808ZN

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,39
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Curtin, Steve
Editorial: AMACOM
ISBN 10: 0814432808 ISBN 13: 9780814432808
Nuevos PAPERBACK Cantidad: 1
Librería
Bookhouse COM LLC
(Philadelphia, PA, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM. PAPERBACK. Estado de conservación: New. 0814432808. Nº de ref. de la librería Z0814432808ZN

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,39
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Curtin, Steve
Editorial: AMACOM
ISBN 10: 0814432808 ISBN 13: 9780814432808
Nuevos PAPERBACK Cantidad: 1
Librería
Vital Products COM LLC
(southampton, PA, Estados Unidos de America)
Valoración
[?]

Descripción AMACOM. PAPERBACK. Estado de conservación: New. 0814432808. Nº de ref. de la librería Z0814432808ZN

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 16,39
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda