9780367723859 - the practical guide to achieving customer satisfaction in events and hotels (the practical guide to events and hotel management series) de berners, philip; martin, adrian (23 resultados)
Idioma: Inglés
Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Editorial: Taylor and Francis Ltd, GB, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Librería: Rarewaves.com USA, London, LONDO, Reino UnidoRarewaves.com USA
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Paperback. Condición: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series…, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Idioma: Inglés
Editorial: Taylor and Francis Ltd, GB, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
- Tapa blanda
Librería: Rarewaves USA, OSWEGO, IL, Estados Unidos de AmericaRarewaves USA
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EUR 48,52
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Paperback. Condición: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series…, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Idioma: Inglés
Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
- Tapa blanda
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de AmericaGreatBookPrices
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Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Librería: California Books, Miami, FL, Estados Unidos de AmericaCalifornia Books
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Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Librería: GreatBookPricesUK, Woodford Green, Reino UnidoGreatBookPricesUK
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Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days.
Idioma: Inglés
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Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Condición: New. pp. 176.
Idioma: Inglés
Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Librería: GreatBookPricesUK, Woodford Green, Reino UnidoGreatBookPricesUK
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Condición: As New. Unread book in perfect condition.
Idioma: Inglés
Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Librería: Ria Christie Collections, Uxbridge, Reino UnidoRia Christie Collections
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Idioma: Inglés
Editorial: Routledge 2022-07-18, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Paperback. Condición: New.
Idioma: Inglés
Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Paperback. Condición: Brand New. 179 pages. 9.00x6.00x0.50 inches. In Stock.
Idioma: Inglés
Editorial: Taylor and Francis Ltd, GB, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Paperback. Condición: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series…, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Idioma: Inglés
Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
- Tapa blanda
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Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Taschenbuch. Condición: Neu. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels | Philip Berners (u. a.) | Taschenbuch | Einband - flex.(Paperback) | Englisch | 2022 | Routledge | EAN 9780367723859 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de |…Anbieter: preigu.
Idioma: Inglés
Editorial: Taylor and Francis Ltd, GB, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Paperback. Condición: New. The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels.Typical to the other titles in the series…, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right?', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Idioma: Inglés
Editorial: Taylor and Francis, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Idioma: Inglés
Editorial: Taylor and Francis, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Idioma: Inglés
Editorial: Taylor & Francis Ltd, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Paperback / softback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
Idioma: Inglés
Editorial: Routledge Jul 2022, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Taschenbuch. Condición: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is thefourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best pract…ice within events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right ', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries. 196 pp. Englisch.
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Philip Berners (Edge Hotel School, University of Essex, UK)|Adrian Martin
Idioma: Inglés
Editorial: Taylor & Francis, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Librería: moluna, Greven, Alemaniamoluna
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Kartoniert / Broschiert. Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Philip Berners leads the BA Honours Events Management programmes at the Edge Hotel School, University of Essex, UK. Philip has organised every genre of event in the UK, Italy, Portugal, and Po…land he has been the head of events at Thorp.
Idioma: Inglés
Editorial: Routledge, 2022
Serie: The Practical Guide to Events and Hotel Management Series, Libro 4 de 4. Libro 4 de 4 - The Practical Guide to Events and Hotel Management Series
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Librería: AHA-BUCH GmbH, Einbeck, AlemaniaAHA-BUCH GmbH
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Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is thefourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice w…ithin events and hotels.Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors' extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question 'Is the customer always right ', how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
