Isbn: 9780029146750 - service breakthroughs: changing the rules of the game (34 resultados)

Condición: Fair. This book presents case studies of companies involved in the service business and shows how breakthrough managers have developed a strategic service vision, built loyalty, and positioned their service more successfully than their competitors.

Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardcover. Condición: Very Good. Signed by Author.

Condición: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Hardcover. Condición: Very Good. First Edition. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Condición: Fair. This book presents case studies of companies involved in the service business and shows how breakthrough managers have developed a strategic service vision, built loyalty, and positioned their service more successfully than their competitors.

Condición: Good. This book presents case studies of companies involved in the service business and shows how breakthrough managers have developed a strategic service vision, built loyalty, and positioned their service more successfully than their competitors.

Hardcover. Condición: Acceptable. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket.…

Condición: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

Condición: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Condición: Good. 1st. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condición: Very Good. 1st. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Condición: Very Good. Estado de la sobrecubierta: Very Good. VG/VG. 12th printing. 306 pp. DJ lightly rubbed with shallow edge curling, creasing. Spine cocked, tight. Interior bright, clean. No marks. Good reading/reference copy.

Hardcover. Condición: Very Good. Service Breakthroughs: Changing the Rules of the Game This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Hardcover. Condición: Good. Estado de la sobrecubierta: Good.

hardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Hardcover. Condición: Very Good. Item may have moderate to heavy cosmetic defects. Shrink wrap or dust cover may be missing. Spine may show signs of wear. Pages may contain notes or highlighting. May include former owner name or ownership labels. Shrink wrap or dust covers may be missing. Decent reading copy.…

Condición: Very Good. 1st. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

hardcover. Condición: New.

Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

hardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

gebundene Ausgabe. Condición: Gut. 306 Seiten Das hier angebotene Buch stammt aus einer teilaufgelösten Bibliothek und kann die entsprechenden Kennzeichnungen aufweisen (Rückenschild, Instituts-Stempel.); der Buchzustand ist ansonsten ordentlich und dem Alter entsprechend gut. Stellenweise Anstreichungen im Text. In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 615.…

gebundene Ausgabe. Condición: Gut. 306 Seiten Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber und kann entsprechende Merkmale aufweisen (Rückenschild, Instituts-Stempel.). Original-Schutzumschlag vorhanden (siehe Foto). In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 675. …

Hardcover. Condición: As New. Prompt Shipment, shipped in Boxes, Tracking PROVIDEDFine in fine dust jacket. Later printing. *.

Condición: Very Good. : En este libro, los autores exploran cómo algunas empresas en el sector de servicios establecen constantemente nuevos estándares de calidad, obligando a sus competidores a adaptarse o fracasar. Basándose en cinco años de investigación exhaustiva en 14 industrias de servicios, el libro analiza las estrategias y prácticas que permiten a estas empresas líderes superar a sus competidores en áreas clave como la atención al cliente, la gestión y la prestación de servicios. EAN: 9780029146750 Tipo: Libros Categoría: Negocios y Economía Título: Service Breakthroughs Autor: James L. Heskett| W. Earl Sasser| Christopher W. L. Hart Editorial: The Free Press Idioma: en Páginas: 306 Formato: tapa dura. …

Hardcover. Condición: Très bon. Ancien livre de bibliothèque. Edition 1990. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 1990. Ammareal gives back up to 15% of this item's net price to charity organizations.…

Hardcover. Condición: Très bon. Ancien livre de bibliothèque. Edition 1990. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. Edition 1990. Ammareal gives back up to 15% of this item's net price to charity organizations.…

Hard Cover. Condición: As New. Estado de la sobrecubierta: As New. Reprint. 306 pages. Book and Jacket appear to have hardly been read and are both in As new condition throughout.

Other book format. James L. Heskett, Simon & Schuster. What do Citicorp, UPS, and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently exceeding customer needs and expectations, thus forcing their competitors to either adapt or fail. With detailed case studies of Nordstrom, American Airlines, McDonald's and dozens of other companies, service management experts Heskett, Sasser and Hart show exactly how breakthrough managers - with an intuitive understanding of the "self-reinforcing management cycle" have development a strategic service vision, built loyalty, and positioned their service more successfully than their competitors. Other book format.…

Hardcover. Condición: Fine. Estado de la sobrecubierta: Fine. First edition. Fine in fine dust jacket. A very nice copy, like new. Please Note: This book has been transferred to Between the Covers from another database and might not be described to our usual standards. Please inquire for more detailed condition information.…