Lance gruner (30 resultados)
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Librería: BooksRun, Philadelphia, PA, Estados Unidos de AmericaBooksRun
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Bueno
EUR 8,82
Gastos de envío gratisSe envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Paperback. Condición: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Librería: BargainBookStores, Grand Rapids, MI, Estados Unidos de AmericaBargainBookStores
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 18,04
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Paperback or Softback. Condición: New. 10 Things They Hate About YOU: A CX Playbook for Leaders. Book.
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Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de AmericaThriftBooks-Atlanta
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Bueno
EUR 18,74
Gastos de envío gratisSe envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Librería: California Books, Miami, FL, Estados Unidos de AmericaCalifornia Books
Contactar con el vendedorVendedor de 4 estrellasCondición: Nuevo
EUR 18,76
Gastos de envío gratisSe envía dentro de Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: New.
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Librería: Rarewaves USA, OSWEGO, IL, Estados Unidos de AmericaRarewaves USA
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 20,19
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Paperback. Condición: New.
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Librería: PBShop.store US, Wood Dale, IL, Estados Unidos de AmericaPBShop.store US
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 21,38
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PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.
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Librería: Books From California, Simi Valley, CA, Estados Unidos de AmericaBooks From California
Contactar con el vendedorVendedor de 4 estrellasCondición: Usado - Excelente
EUR 19,31
Envío por EUR 4,33Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
hardcover. Condición: Fine.
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Librería: PBShop.store UK, Fairford, GLOS, Reino UnidoPBShop.store UK
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 19,62
Envío por EUR 4,87Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.
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Librería: GreatBookPrices, Columbia, MD, Estados Unidos de AmericaGreatBookPrices
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 22,95
Envío por EUR 2,29Se envía dentro de Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: New.
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Librería: BargainBookStores, Grand Rapids, MI, Estados Unidos de AmericaBargainBookStores
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 25,32
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Hardback or Cased Book. Condición: New. 10 Things They Hate About YOU: A CX Playbook for Leaders. Book.
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Librería: California Books, Miami, FL, Estados Unidos de AmericaCalifornia Books
Contactar con el vendedorVendedor de 4 estrellasCondición: Nuevo
EUR 25,91
Gastos de envío gratisSe envía dentro de Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: New.
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Librería: Rarewaves.com USA, London, LONDO, Reino UnidoRarewaves.com USA
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 26,27
Gastos de envío gratisSe envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Paperback. Condición: New.
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Librería: GreatBookPrices, Columbia, MD, Estados Unidos de AmericaGreatBookPrices
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Como Nuevo
EUR 25,47
Envío por EUR 2,29Se envía dentro de Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: As New. Unread book in perfect condition.
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Librería: PBShop.store US, Wood Dale, IL, Estados Unidos de AmericaPBShop.store US
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 28,54
Gastos de envío gratisSe envía dentro de Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
HRD. Condición: New. New Book. Shipped from UK. Established seller since 2000.
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Librería: PBShop.store UK, Fairford, GLOS, Reino UnidoPBShop.store UK
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 25,90
Envío por EUR 5,88Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
HRD. Condición: New. New Book. Shipped from UK. Established seller since 2000.
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Librería: GreatBookPricesUK, Woodford Green, Reino UnidoGreatBookPricesUK
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 25,89
Envío por EUR 17,56Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: New.
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Librería: GreatBookPricesUK, Woodford Green, Reino UnidoGreatBookPricesUK
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Como Nuevo
EUR 28,73
Envío por EUR 17,56Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: As New. Unread book in perfect condition.
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Librería: Rarewaves USA United, OSWEGO, IL, Estados Unidos de AmericaRarewaves USA United
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 21,78
Envío por EUR 43,37Se envía dentro de Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Paperback. Condición: New.
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Librería: AHA-BUCH GmbH, Einbeck, AlemaniaAHA-BUCH GmbH
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 36,00
Envío por EUR 62,57Se envía de Alemania a Estados Unidos de AmericaCantidad disponible: 2 disponibles
Buch. Condición: Neu. Neuware - Fix the Experience - Keep the CustomerIn today's hyper-connected, AI-enabled world, customers aren't just leaving your company-they're leaving loud. And they're not walking away because of price or product. They're walking away because of friction-filled experiences, broken processes, billing nigh…tmares, deceptive policies, and customer service that feels more like a punishment than a partnership.10 Things They Hate About You is a sharp, no-nonsense playbook for executives, CX leaders, and anyone serious about keeping the customers they've worked so hard to win. Drawing from more than 30 years of leading global customer experience and operations teams across Fortune 100 companies, Lance W. Gruner takes readers inside the real reasons customers churn and why most businesses don't see it coming until it's too late.Through data-driven insights, vivid real-world stories, and clear strategic guidance, the book breaks down the ten most common ways companies erode trust and drive customers away unintentionally. Each chapter dissects a specific point of failure from long wait times and broken billing to overpromising, bad escalation paths, and policies that feel like traps.In Part Two, Gruner shifts from diagnosis to action, offering leaders a blueprint for fixing what's broken and a set of tools and strategies to transform how their organization listens, responds, and leads from the customer's point of view. With visual data and practical frameworks, readers learn how to measure what really matters, advocate effectively inside the company, and build systems that scale both trust and growth.Gruner's voice is experienced, direct, and deeply credible. He's not selling theory-he's lived this work in over 30 countries and 74 languages. And his message is clear: If you don't fix the experience, you will lose the customer. This book is for leaders who are ready to confront the hard truths, walk the property, and build a customer experience worthy of their brand's promises.
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Librería: Rarewaves.com UK, London, Reino UnidoRarewaves.com UK
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 24,31
Envío por EUR 76,11Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Paperback. Condición: New.
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Librería: Majestic Books, Hounslow, Reino UnidoMajestic Books
Contactar con el vendedorVendedor de 4 estrellasCondición: Nuevo
EUR 22,28
Envío por EUR 7,61Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 4 disponibles
Condición: New. Print on Demand.
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Librería: Books Puddle, New York, NY, Estados Unidos de AmericaBooks Puddle
Contactar con el vendedorVendedor de 4 estrellasCondición: Nuevo
EUR 28,18
Envío por EUR 3,46Se envía dentro de Estados Unidos de AmericaCantidad disponible: 4 disponibles
Condición: New. Print on Demand.
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Librería: Majestic Books, Hounslow, Reino UnidoMajestic Books
Contactar con el vendedorVendedor de 4 estrellasCondición: Nuevo
EUR 24,37
Envío por EUR 7,61Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 4 disponibles
Condición: New. Print on Demand.
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Librería: Biblios, frankfurt am main, HESSE, AlemaniaBiblios
Contactar con el vendedorVendedor de 4 estrellasCondición: Nuevo
EUR 22,91
Envío por EUR 9,95Se envía de Alemania a Estados Unidos de AmericaCantidad disponible: 4 disponibles
Condición: New. PRINT ON DEMAND.
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Librería: Books Puddle, New York, NY, Estados Unidos de AmericaBooks Puddle
Contactar con el vendedorVendedor de 4 estrellasCondición: Nuevo
EUR 30,71
Envío por EUR 3,46Se envía dentro de Estados Unidos de AmericaCantidad disponible: 4 disponibles
Condición: New. Print on Demand.
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Librería: Biblios, frankfurt am main, HESSE, AlemaniaBiblios
Contactar con el vendedorVendedor de 4 estrellasCondición: Nuevo
EUR 24,81
Envío por EUR 9,95Se envía de Alemania a Estados Unidos de AmericaCantidad disponible: 4 disponibles
Condición: New. PRINT ON DEMAND.
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Librería: CitiRetail, Stevenage, Reino UnidoCitiRetail
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 24,11
Envío por EUR 43,32Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Paperback. Condición: new. Paperback. Fix the Experience - Keep the CustomerIn today's hyper-connected, AI-enabled world, customers aren't just leaving your company-they're leaving loud. And they're not walking away because of price or product. They're walking away because of friction-filled experiences, broken processes, billin…g nightmares, deceptive policies, and customer service that feels more like a punishment than a partnership.10 Things They Hate About You is a sharp, no-nonsense playbook for executives, CX leaders, and anyone serious about keeping the customers they've worked so hard to win. Drawing from more than 30 years of leading global customer experience and operations teams across Fortune 100 companies, Lance W. Gruner takes readers inside the real reasons customers churn and why most businesses don't see it coming until it's too late.Through data-driven insights, vivid real-world stories, and clear strategic guidance, the book breaks down the ten most common ways companies erode trust and drive customers away unintentionally. Each chapter dissects a specific point of failure from long wait times and broken billing to overpromising, bad escalation paths, and policies that feel like traps.In Part Two, Gruner shifts from diagnosis to action, offering leaders a blueprint for fixing what's broken and a set of tools and strategies to transform how their organization listens, responds, and leads from the customer's point of view. With visual data and practical frameworks, readers learn how to measure what really matters, advocate effectively inside the company, and build systems that scale both trust and growth.Gruner's voice is experienced, direct, and deeply credible. He's not selling theory-he's lived this work in over 30 countries and 74 languages. And his message is clear: If you don't fix the experience, you will lose the customer. This book is for leaders who are ready to confront the hard truths, walk the property, and build a customer experience worthy of their brand's promises. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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- Impresión bajo demanda
Librería: CitiRetail, Stevenage, Reino UnidoCitiRetail
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 30,73
Envío por EUR 43,32Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Hardcover. Condición: new. Hardcover. Fix the Experience - Keep the CustomerIn today's hyper-connected, AI-enabled world, customers aren't just leaving your company-they're leaving loud. And they're not walking away because of price or product. They're walking away because of friction-filled experiences, broken processes, billin…g nightmares, deceptive policies, and customer service that feels more like a punishment than a partnership.10 Things They Hate About You is a sharp, no-nonsense playbook for executives, CX leaders, and anyone serious about keeping the customers they've worked so hard to win. Drawing from more than 30 years of leading global customer experience and operations teams across Fortune 100 companies, Lance W. Gruner takes readers inside the real reasons customers churn and why most businesses don't see it coming until it's too late.Through data-driven insights, vivid real-world stories, and clear strategic guidance, the book breaks down the ten most common ways companies erode trust and drive customers away unintentionally. Each chapter dissects a specific point of failure from long wait times and broken billing to overpromising, bad escalation paths, and policies that feel like traps.In Part Two, Gruner shifts from diagnosis to action, offering leaders a blueprint for fixing what's broken and a set of tools and strategies to transform how their organization listens, responds, and leads from the customer's point of view. With visual data and practical frameworks, readers learn how to measure what really matters, advocate effectively inside the company, and build systems that scale both trust and growth.Gruner's voice is experienced, direct, and deeply credible. He's not selling theory-he's lived this work in over 30 countries and 74 languages. And his message is clear: If you don't fix the experience, you will lose the customer. This book is for leaders who are ready to confront the hard truths, walk the property, and build a customer experience worthy of their brand's promises. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Librería: AHA-BUCH GmbH, Einbeck, AlemaniaAHA-BUCH GmbH
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 24,93
Envío por EUR 62,19Se envía de Alemania a Estados Unidos de AmericaCantidad disponible: 2 disponibles
Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Fix the Experience - Keep the CustomerIn today's hyper-connected, AI-enabled world, customers aren't just leaving your company-they're leaving loud. And they're not walking away because of price or product. They're walking away because o…f friction-filled experiences, broken processes, billing nightmares, deceptive policies, and customer service that feels more like a punishment than a partnership.10 Things They Hate About You is a sharp, no-nonsense playbook for executives, CX leaders, and anyone serious about keeping the customers they've worked so hard to win. Drawing from more than 30 years of leading global customer experience and operations teams across Fortune 100 companies, Lance W. Gruner takes readers inside the real reasons customers churn and why most businesses don't see it coming until it's too late.Through data-driven insights, vivid real-world stories, and clear strategic guidance, the book breaks down the ten most common ways companies erode trust and drive customers away unintentionally. Each chapter dissects a specific point of failure from long wait times and broken billing to overpromising, bad escalation paths, and policies that feel like traps.In Part Two, Gruner shifts from diagnosis to action, offering leaders a blueprint for fixing what's broken and a set of tools and strategies to transform how their organization listens, responds, and leads from the customer's point of view. With visual data and practical frameworks, readers learn how to measure what really matters, advocate effectively inside the company, and build systems that scale both trust and growth.Gruner's voice is experienced, direct, and deeply credible. He's not selling theory-he's lived this work in over 30 countries and 74 languages. And his message is clear: If you don't fix the experience, you will lose the customer. This book is for leaders who are ready to confront the hard truths, walk the property, and build a customer experience worthy of their brand's promises.
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Librería: preigu, Osnabrück, Alemaniapreigu
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 23,60
Envío por EUR 70,00Se envía de Alemania a Estados Unidos de AmericaCantidad disponible: 5 disponibles
Taschenbuch. Condición: Neu. 10 Things They Hate About YOU | A CX Playbook for Leaders | Lance Gruner | Taschenbuch | Englisch | 2025 | American Real Publishing | EAN 9781969063039 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
