Managing service productivity using (20 resultados)

Hardcover. Condición: Very Good. No Jacket. Springer, 2014. Hardback, no dustjacket. 394pp. Sticker to back cover. Unread copy in very good condition. book.

Paperback. Condición: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Softcover reprint of the original 1st ed. 2014.

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Condición: New. In English.

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Taschenbuch. Condición: Neu. Druck auf Anfrage Neuware - Printed after ordering - This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World's leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.…

Buch. Condición: Neu. Druck auf Anfrage Neuware - Printed after ordering - This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit. It explains how they can be used to determine potential improvement targets for each of the inefficient service units, to identify peers for each service organization and to provide a basis for continuous performance improvement. Presenting applications in a variety of industries, this book will be useful for the service management to improve service productivity, profitability, sustainability and quality and effectiveness of service deliveries. A free trial version of the World's leading Data Envelopment Analysis Software (PIM-DEA) is available for readers of this book.…

Condición: New. pp. 394.

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Hardcover. Condición: Brand New. 2014 edition. 250 pages. 9.25x6.50x0.75 inches. In Stock.

Paperback. Condición: Brand New. reprint edition. 412 pages. 9.25x6.10x0.97 inches. In Stock.

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Condición: New. Print on Demand pp. 394.

Condición: New. PRINT ON DEMAND pp. 394.