ISBN: 9781787781481 - the universal service desk (usd): implementing, controlling and improving service delivery (22 resultados)

Condición: New.

Condición: New. The Universal Service Desk (USD): Implementing, controlling and improving service delivery (Paperback or Softback).

Condición: New.

Paperback. Condición: New. A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today.…

Paperback. Condición: New. A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today.…

PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.

Condición: New. In English.

Condición: New.

Paperback. Condición: As new. Condition: Als nieuw. Binding: Paperback. Year: 2020. Language: Engels. Description: Lichte gebruik-/opslagsporen.

Condición: As New. Unread book in perfect condition.

Condición: As New. Unread book in perfect condition.

Paperback. Condición: New. A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today.…

Paperback. Condición: New. A universal service desk (USD) is the central point of contact between a service provider and users for everyday activities, and within an organisation for all requests for and enquiries about the services provided to customers, both internal and external.The USD is a concept of service delivery and resolution through different channels (Internet, post, intranet, phone, email, physical counter). It also covers account management and its focus on customer relationships at different levels in the organisation.The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. This practical guide gives advice about:The use of software tools;Service sites;Self-service;Call centre functionality;Account management;Processes between the USD and back office;Quality management;Competence management;Capabilities; andThe service catalogue.It also discusses the evolution of the USD as part of integrated workplace management.This book is ideal for those working in service management and the service desk industry, from managers to employees, and can also be used by students to understand all the components that relate to a USD.Understand the essentials of any USD - buy this book today.…

Paperback. Condición: New. NEW. SHIPS FROM MULTIPLE LOCATIONS. book.

Condición: gut. 2020. The Universal Service Desk (USD) In englischer Sprache. pages.

Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 651.

Condición: New. Print on Demand pp. 270.

Condición: New. Print on Demand pp. 270.

Condición: New. PRINT ON DEMAND pp. 270.

Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering.

Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. &Uumlber den AutorDenise Borel-Billups is the owner of Borel Graphics. She was commissioned to design the cover for our second book entitled Earth Flight. However, Earth Flight was tabled to complete this work Luxor 13, The Twelve-Fold .…

Taschenbuch. Condición: Neu. The Universal Service Desk (USD) | Implementing, controlling and improving service delivery | Brian Johnson (u. a.) | Taschenbuch | Kartoniert / Broschiert | Englisch | 2020 | ITGP | EAN 9781787781481 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.…