9781442263833 - Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement de Marquez, Joe J.; Downey, Annie (12 resultados)

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Hardcover. Condición: Brand New. 137 pages. 9.25x6.25x0.50 inches. In Stock.

Condición: New. Num Pages: 144 pages. BIC Classification: GLM; GLP. Category: (P) Professional & Vocational. Dimension: 161 x 237 x 19. Weight in Grams: 394. . 2016. Hardcover. . . . . Books ship from the US and Ireland.

Condición: New. Num Pages: 144 pages. BIC Classification: GLM; GLP. Category: (P) Professional & Vocational. Dimension: 161 x 237 x 19. Weight in Grams: 394. . 2016. Hardcover. . . . .

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HRD. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Hardcover. Condición: new. Hardcover. Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.Learn how to:create service blueprints - to outline the service delivery model and understand pain points and places where services can be refinedcreate customer journey maps - to better understand the actual paths taken by users to fulfill a service.find the right tool for the situation so you can make an informed decision on usagecreate an ethnographic program of your own tailored to your library environmentunderstand how assessment and post-implementation is key to any projects success create a service design plan that fits your library and patronageThis book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries. Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with dire. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Hardcover. Condición: new. Hardcover. Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.Learn how to:create service blueprints - to outline the service delivery model and understand pain points and places where services can be refinedcreate customer journey maps - to better understand the actual paths taken by users to fulfill a service.find the right tool for the situation so you can make an informed decision on usagecreate an ethnographic program of your own tailored to your library environmentunderstand how assessment and post-implementation is key to any projects success create a service design plan that fits your library and patronageThis book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries. Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with dire. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Gebunden. Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. KlappentextService design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and proje.

Buch. Condición: Neu. Library Service Design | A LITA Guide to Holistic Assessment, Insight, and Improvement | Joe J. Marquez (u. a.) | Buch | Gebunden | Englisch | 2016 | Rowman & Littlefield Publishers | EAN 9781442263833 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.

Buch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.