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Añadir al carritoCondición: New. Leadership Lessons Learned From Our Mentors: Time-Honoured Values That Are Shaping the Utility Customer Experience of the Future (Hardback or Cased Book).
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Añadir al carritoCondición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. KlappentextrnrnApplicable to any personal or business setting, Leadership Lessons Learned from Our Mentors by David J. McKendry, is an easy-read compilation of universal values showing how to get things done through your most important asset - p.
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Añadir al carritoBuch. Condición: Neu. Leadership Lessons Learned From Our Mentors | : Time-Honoured Values That Are Shaping the Utility Customer Experience of the Future | David J. McKendry | Buch | Gebunden | Englisch | 2018 | CS Week | EAN 9780996136044 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
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Añadir al carritoBuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Applicable to any personal or business setting, Leadership Lessons Learned from Our Mentors by David J. McKendry, is an easy-read compilation of universal values showing how to get things done through your most important asset people. 40 chapters from successful utility customer service executives, directors and managers, together representing a combined 2,000 years of experience 470 time-honoured leadership lessons Honest, evocative and personal stories about mentors whose words and actions chalk up valuable lessonsWritten in first person, Leadership Lessons Learned shares battle-tested secrets to success from respected utility thought leaders across North America. These professionals are guiding the utility customer experience for essential 'life blood' services such as electricity, gas and water to millions of residential and business consumers.McKendry is Senior Fellow at the Canadian Electricity Association the National Voice of Electricity in Canada. He provides guidance on Electricity Distribution, Customer Service, Emerging Technologies and Issues; he is a coach and mentor.Prior to joining CEA in 2018, McKendry served for fifteen years as Director Customer Service for Hydro Ottawa.His emphasis on leadership excellence coupled with an obsession to achieve effective, repeatable and positive customer experiences are cornerstones to his success. As one of his mentors described him, 'Dave, an idea machine with a natural bent on strategic thinking, wears passion for the ideas on his sleeves.' Norm Fraser. Readers will enjoy learning about McKendry's history, mentor stories and biography inside these book covers.