ISBN: 9780692985717 - managing service excellence: the ultimate guide to building and maintaining a customer-centric organization (22 resultados)

Paperback. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

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Condición: good. Supports Goodwill of Silicon Valley job training programs. The cover and pages are in Good condition! Any other included accessories are also in Good condition showing use. Use can include some highlighting and writing, page and cover creases as well as other types visible wear.

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Paperback or Softback. Condición: New. Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization. Book.

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Condición: New. pp. 182.

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PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

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Paperback / softback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 284.

Condición: New. Print on Demand pp. 182.

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Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - What is the one thing that all businesses depend on Customers. What could be more important, then, to your organization's enduring success than a solid, well-planned and executed customer service strategya philosophy and culture that show customers that they are the reason you are in business in the first place As this book reveals, we are all in the business of serving customers, whether they be external or internal to your organization. It therefore behooves each of us to understand and practice the principles of service excellence.Managing Service Excellence is a comprehensive guidebook for creating and maintaining a customer-centric organization. Through chapters focusing on specific skill sets, real-world examples, and review questions, this book details how to create a satisfied customer and keep them for life. In clear, accessible language, Crutcher covers every aspect of servicefrom effective planning, communication, teaming, and coaching strategies, to managing change, strengthening critical thinking and problem-solving skills, and leveraging customer feedback to drive business improvement and innovation. With extensive experience in C-level and higher education roles, Crutcher helps us understand what customers really want and need, what drives their individual behavior, and how to best customize our service approach accordingly.In a world where technology is constantly changing the business landscape, this book serves as a timeless resource on the fundamentals of customer service. There will never be a substitute for the competitive advantage that integrity, competence, and relationship-building provide. As Crutcher writes, 'If you build it, they will come' may work in the movies, but in real life, success requires a consistent effort in the field of customer service. Managing Service Excellence provides the keys.…

Taschenbuch. Condición: Neu. Managing Service Excellence | The Ultimate Guide to Building and Maintaining a Customer-Centric Organization | C. William Crutcher | Taschenbuch | Englisch | 2017 | Diamin Publishing | EAN 9780692985717 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. …