ISBN: 9780595330560 - project red light: improve the service experience?for the employee, the business (17 resultados)

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Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Project Red Light is an invaluable resource for any business leader who wants to build a high performance team.Author Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of 'experiences' and 'decisions' that teams are confronted with when delivering a service to a customer. In clear and understandable language, Bitner explains how a leader can implement a systematic approach to improving employee performance, business processes, and ultimately the service provided to the customer.Project Red Light covers a diverse field of topics, including:Making continuous improvement a way of life for the teamImplementing a system where employees have the opportunity to rate and provide input on their service experiencesImproving team confidence, collaboration and contributionOffering employees real empowerment opportunitiesPartnering and coaching employees on project improvement fundamentalsLearning how to get employees interested and vested into the business they serveStrengthening the employee relationship Establishing Esprit de CorpsProject Red Light is a useful resource for those leaders who want to get their employees on the same level so a common vision and objectives can be understood, agreed to and accomplished collectively. 'Confidence creates high performers. High performers achieve excellence.'.…

Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. KlappentextrnrnProject Red Light is an invaluable resource for any business leader who wants to build a high performance team.nnAuthor Mark Bitner brings to life an improvement initiative that focuses on the repetitive cycle of experiences and.…

Taschenbuch. Condición: Neu. Project Red Light | Mark A. Bitner | Taschenbuch | Kartoniert / Broschiert | Englisch | 2004 | iUniverse | EAN 9780595330560 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.