9780071418218 - lean six sigma for service: how to use lean speed and six sigma quality to improve services and transactions (general finance & investing) de george, michael l. (50 resultados)
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Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de AmericaWorld of Books (was SecondSale)
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Librería: Gulf Coast Books, Cypress, TX, Estados Unidos de AmericaGulf Coast Books
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Librería: 3Brothers Bookstore, Egg harbor township, NJ, Estados Unidos de America3Brothers Bookstore
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Librería: More Than Words, Waltham, MA, Estados Unidos de AmericaMore Than Words
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Librería: Greenworld Books, arlington, TX, Estados Unidos de AmericaGreenworld Books
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Librería: ThriftBooks-Reno, Reno, NV, Estados Unidos de AmericaThriftBooks-Reno
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Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Librería: The Maryland Book Bank, Baltimore, MD, Estados Unidos de AmericaThe Maryland Book Bank
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Librería: Better World Books: West, Reno, NV, Estados Unidos de AmericaBetter World Books: West
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de AmericaBetter World Books
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Condición: Very Good. 1st Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Librería: Better World Books: West, Reno, NV, Estados Unidos de AmericaBetter World Books: West
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de AmericaBetter World Books
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Condición: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de AmericaBetter World Books
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Librería: Blue Vase Books, Interlochen, MI, Estados Unidos de AmericaBlue Vase Books
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Librería: Cycle Books LA, south el monte, CA, Estados Unidos de AmericaCycle Books LA
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Librería: clickgoodwillbooks, Indianapolis, IN, Estados Unidos de Americaclickgoodwillbooks
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Librería: Off The Shelf, Antonia, MO, Estados Unidos de AmericaOff The Shelf
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Librería: Dream Books Co., Denver, CO, Estados Unidos de AmericaDream Books Co.
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Librería: HPB-Red, Dallas, TX, Estados Unidos de AmericaHPB-Red
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hardcover. Condición: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority.
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Librería: HPB-Red, Dallas, TX, Estados Unidos de AmericaHPB-Red
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hardcover. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.
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Librería: eCampus, Lexington, KY, Estados Unidos de AmericaeCampus
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Condición: Very Good.
Idioma: Inglés
Editorial: McGraw-Hill Education - Europe, United States, 2003
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Librería: WorldofBooks, Goring-By-Sea, WS, Reino UnidoWorldofBooks
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Paperback. Condición: Very Good. "How do I apply Lean Six Sigma in my service organization?" This is a question many executives and managers are asking. With all the emphasis on using Lean Six Sigma in manufacturing environments, the need for a clear methodology for implementing these major quality improvement initiatives in ser…vice functions has been mainly overlooked - until now. "Lean Six Sigma for Service" provides a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. It's no secret that service functions have a harder time applying Lean and Six Sigma principles. The manufacturing roots of these initiatives have made it unclear how to apply these tools to services; this book effortlessly makes that translation.Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more. You'll see why services are full of waste--and ripe for the benefits of Lean Six Sigma. This book provides real-world examples from situations where the critical determinants of quality and speed are the flow of information and the interaction between people. The numerous case studies demonstrate how Lean Six Sigma can be used in service organizations just as effectively as in manufacturing - and with even faster results. You'll discover how to: integrate Lean and Six Sigma and apply them side by side; become a customer-centered organization; gain control over process complexity Improve response time on signature services; apply value-based management to project selection; clean up your workspace; and develop supplier relationships.For guidance in deploying Lean Six Sigma in service organizations, reducing lead times, streamlining processes, and holding down costs, "Lean Six Sigma for Services" is the most complete, authoritative guide you can own. "Lockheed Martin recognized that our business support processes have as much opportunity for improvement as our design and build areas. By applying Lean process speed and Six Sigma quality tools to marketing, legal, contract administration, procurement, etc. we have created a competitive advantage.The lessons learned and practical case studies contained in "Lean Six Sigma for Service" provide a road map which can create great value for customers, employees and shareholders." - Mike Joyce, Vice President, Lockheed Martin. For operational excellence deploy Lean Six Sigma in your service organization.Would you like to: reduce your company's service costs by 30 to 60 percent? Improve service delivery time by 50 percent? Expand capacity by 20 percent - without adding staff? If you answered yes - and who wouldn't - then this is the book for you. "Lean Six Sigma for Services" reveals how to bring the miracle of Lean Six Sigma improvement out of manufacturing and into service functions.Michael George describes the basic elements of successful deployment, including insights from corporate leaders who have already "walked the talk" to accelerate your own journey. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge necessary to blend Lean and Six Sigma to optimize services. You'll see how Lean Six Sigma can cut costs by reducing complexity; how to utilize its tools to provide better quality service; and how you can use shareholder value to drive project selection - without needing an MBA. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Librería: WeBuyBooks, Rossendale, LANCS, Reino UnidoWeBuyBooks
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Condición: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
