Murali balaraman (5 resultados)

HRD. Condición: New. New Book. Shipped from UK. Established seller since 2000.

Hardcover. Condición: New. Customer to Human stems from Murali Balraman's extensive experience in customer experience and customer centricity. Murali took a pledge to give back his life's lessons many years ago and this book marks a step in that direction. It is filled with stories and experiences, to evoke the reader's interest and ideas that impact an organization or business. Every business has a customer, big or small, and that customer is the business's most important asset. Whether you are a startup or an established business there is something for you in this book. It contains trends, insights, methods and technologies laid out in an easy-to-read format and is relevant for anyone seeking well-researched information in this field. It is also filled with invaluable stories on inspirational customer experiences (CX), agnostic to which industry you belong to. …

Hardback. Condición: New. New copy - Usually dispatched within 4 working days.

Buch. Condición: Neu. Neuware - Modern business has changed forever, becoming more customer-centric, and we need clear road-maps to navigate this world. Customer experience-or CX-is every interaction a customer has with your business. It's neither the product nor the service-it's a combination of both. Murali Balaraman has over twenty-five years of experience in multiple roles, as a banker, as part of the IT industryand as a management consultant and adviser, interacting with global leadership across five continents. Customer toHuman weaves together the learnings he has drawn from the industry, ranging from Fortune 500 companies to tiny neighbourhood businesses. In this anecdotal account of successes and failures in CX, it becomes clear that>With over 150 individual, easy-to-read and diverse case studies, it presents a revolutionary approach to CX andthe individual customer journey. The book provides a practitioner's point of view, with actionable suggestionsand pragmatic concepts that will come in handy no matter what part of the business you work in.…

Condición: New. &Uumlber den AutorMurali Balaraman has been a lifelong student and practitioner of customer experience and customer centricity. As a consultant and advisor his work has taken him across geographies and industries to meet with key inf.