Mercer nathan r (23 resultados)

Taschenbuch. Condición: Neu. Neuware - You already produced the estimate. The customer still has a decision to make.Home service businesses invest time and money generating leads, visiting properties, diagnosing problems, and preparing proposals, only to let good opportunities stall after the estimate is sent.The Quote Isn't the Sale gives contractors a practical operating system for managing the stage between a finished estimate and a clear customer decision.Inside, you'll learn how to: - identify the Five Quote Leaks that cause good opportunities to disappear- deliver estimates with the right level of decision support- make scope, options, and price easier for customers to understand- follow up based on what the customer is actually deciding- handle silence, price objections, competing quotes, and revision requests without unnecessary pressure- classify every quote as Won, Not Yet, or Lost- measure the quote funnel using consistent, useful metrics- install the Quote-to-Decision System in 30 daysThe book also includes 17 practical worksheets, checklists, diagnostics, templates, and scorecards designed for real home-service operations.If your company already generates estimates but too many remain open, go quiet, or disappear without a clear outcome, this book shows you how to manage what happens next.…

Taschenbuch. Condición: Neu. Neuware.

Taschenbuch. Condición: Neu. Neuware.

Paperback. Condición: new. Paperback. You already produced the estimate. The customer still has a decision to make.Home service businesses invest time and money generating leads, visiting properties, diagnosing problems, and preparing proposals, only to let good opportunities stall after the estimate is sent.The Quote Isn't the Sale gives contractors a practical operating system for managing the stage between a finished estimate and a clear customer decision.Inside, you'll learn how to: identify the Five Quote Leaks that cause good opportunities to disappeardeliver estimates with the right level of decision supportmake scope, options, and price easier for customers to understandfollow up based on what the customer is actually decidinghandle silence, price objections, competing quotes, and revision requests without unnecessary pressureclassify every quote as Won, Not Yet, or Lostmeasure the quote funnel using consistent, useful metricsinstall the Quote-to-Decision System in 30 daysThe book also includes 17 practical worksheets, checklists, diagnostics, templates, and scorecards designed for real home-service operations.If your company already generates estimates but too many remain open, go quiet, or disappear without a clear outcome, this book shows you how to manage what happens next. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Paperback. Condición: new. Paperback. You hired people. Why does everything still come back to you? For many owner-led businesses, the work has been delegated - but the judgment has not. Questions, approvals, exceptions, customer issues, and hidden context still route back to one person. The result is slower execution, constant interruptions, and a company that depends too heavily on the owner's availability. The Owner Is Not the System shows you how to reduce that dependency without losing control. Using the ROUTE framework - Reveal, Observe, Unpack, Transfer, Evaluate - you'll identify where decisions still depend on you, make invisible judgment usable by others, define decision rights, build guardrails and thresholds, and design escalation that helps instead of creating rescue work. Inside, you'll learn how to: map the questions, approvals, exceptions, and decisions that still route back to the ownerseparate necessary owner-level work from accidental dependencyexternalize context, standards, and decision criteria without writing a rule for everythingdefine decision rights, thresholds, guardrails, and escalation pathsreduce shadow approval and prevent decisions from drifting back upwardrun an Owner-Absence Test and measure whether dependency is actually fallingThis is not a book about disappearing from your business or delegating everything. It is a practical operating framework for making owner involvement intentional - so the right decisions stay close to the work, meaningful risks still escalate, and the business knows what to do before it needs to ask you. For owners, general managers, and leaders of service businesses, agencies, trades, consulting firms, recurring B2B companies, and other growing owner-led teams. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Paperback. Condición: new. Paperback. Before you pay for another lead, find out what is happening to the ones you already have.Home service contractors spend thousands of dollars generating calls, forms, messages, and inquiries. But a lead can disappear long before anyone gets the chance to quote the work.A missed call goes unanswered. A website inquiry sits in an inbox. A qualified homeowner never gets booked. An appointment is scheduled but poorly confirmed.The business assumes it needs more leads.Often, it first needs a better system for handling the demand it already has.Never Lose the Lead gives HVAC, plumbing, electrical, roofing, cleaning, landscaping, and other home-service businesses a practical operating system for moving opportunities from first contact to completed appointment.Inside, you'll learn how to capture inquiries across channels, recover missed calls, create response standards, qualify customers efficiently, reduce booking friction, protect appointments, recover cancellations, and measure the funnel that actually matters.The book includes practical scripts, audits, worksheets, checklists, scorecards, and a 19-tool CATCH Toolkit designed for real service-business operations.The central idea is simple: A good lead should be lost because the fit was wrong or the customer made a different decision-not because the business forgot to answer, follow up, book, or confirm.If you're already generating demand but suspect too much of it is disappearing between inquiry and appointment, Never Lose the Lead will help you find the leaks and build a system to close them. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Condición: New. Print on Demand.

Condición: New. Print on Demand.

Condición: New. Print on Demand.

PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Paperback. Condición: new. Paperback. You already produced the estimate. The customer still has a decision to make.Home service businesses invest time and money generating leads, visiting properties, diagnosing problems, and preparing proposals, only to let good opportunities stall after the estimate is sent.The Quote Isn't the Sale gives contractors a practical operating system for managing the stage between a finished estimate and a clear customer decision.Inside, you'll learn how to: identify the Five Quote Leaks that cause good opportunities to disappeardeliver estimates with the right level of decision supportmake scope, options, and price easier for customers to understandfollow up based on what the customer is actually decidinghandle silence, price objections, competing quotes, and revision requests without unnecessary pressureclassify every quote as Won, Not Yet, or Lostmeasure the quote funnel using consistent, useful metricsinstall the Quote-to-Decision System in 30 daysThe book also includes 17 practical worksheets, checklists, diagnostics, templates, and scorecards designed for real home-service operations.If your company already generates estimates but too many remain open, go quiet, or disappear without a clear outcome, this book shows you how to manage what happens next. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Condición: new. Paperback. You hired people. Why does everything still come back to you? For many owner-led businesses, the work has been delegated - but the judgment has not. Questions, approvals, exceptions, customer issues, and hidden context still route back to one person. The result is slower execution, constant interruptions, and a company that depends too heavily on the owner's availability. The Owner Is Not the System shows you how to reduce that dependency without losing control. Using the ROUTE framework - Reveal, Observe, Unpack, Transfer, Evaluate - you'll identify where decisions still depend on you, make invisible judgment usable by others, define decision rights, build guardrails and thresholds, and design escalation that helps instead of creating rescue work. Inside, you'll learn how to: map the questions, approvals, exceptions, and decisions that still route back to the ownerseparate necessary owner-level work from accidental dependencyexternalize context, standards, and decision criteria without writing a rule for everythingdefine decision rights, thresholds, guardrails, and escalation pathsreduce shadow approval and prevent decisions from drifting back upwardrun an Owner-Absence Test and measure whether dependency is actually fallingThis is not a book about disappearing from your business or delegating everything. It is a practical operating framework for making owner involvement intentional - so the right decisions stay close to the work, meaningful risks still escalate, and the business knows what to do before it needs to ask you. For owners, general managers, and leaders of service businesses, agencies, trades, consulting firms, recurring B2B companies, and other growing owner-led teams. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Paperback. Condición: new. Paperback. Before you pay for another lead, find out what is happening to the ones you already have.Home service contractors spend thousands of dollars generating calls, forms, messages, and inquiries. But a lead can disappear long before anyone gets the chance to quote the work.A missed call goes unanswered. A website inquiry sits in an inbox. A qualified homeowner never gets booked. An appointment is scheduled but poorly confirmed.The business assumes it needs more leads.Often, it first needs a better system for handling the demand it already has.Never Lose the Lead gives HVAC, plumbing, electrical, roofing, cleaning, landscaping, and other home-service businesses a practical operating system for moving opportunities from first contact to completed appointment.Inside, you'll learn how to capture inquiries across channels, recover missed calls, create response standards, qualify customers efficiently, reduce booking friction, protect appointments, recover cancellations, and measure the funnel that actually matters.The book includes practical scripts, audits, worksheets, checklists, scorecards, and a 19-tool CATCH Toolkit designed for real service-business operations.The central idea is simple: A good lead should be lost because the fit was wrong or the customer made a different decision-not because the business forgot to answer, follow up, book, or confirm.If you're already generating demand but suspect too much of it is disappearing between inquiry and appointment, Never Lose the Lead will help you find the leaks and build a system to close them. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

Condición: New. Print on Demand.

Condición: New. Print on Demand.

Condición: New. Print on Demand.

Condición: New. Print on Demand.

Condición: New. Print on Demand.