Humler martha (28 resultados)

Condición: good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail. Goodway, Simon (ilustrador).…

Hardcover. Condición: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Goodway, Simon (ilustrador).

Condición: New. Goodway, Simon (ilustrador).

Condición: As New. Unread book in perfect condition. Goodway, Simon (ilustrador).

Condición: New. Goodway, Simon (ilustrador).

Condición: New. Goodway, Simon (ilustrador).

Condición: New. In English. Goodway, Simon (ilustrador).

Hardback. Condición: New. Goodway, Simon (ilustrador).

Condición: New. Goodway, Simon (ilustrador).

Condición: As New. Unread book in perfect condition. Goodway, Simon (ilustrador).

Condición: New. In English. Goodway, Simon (ilustrador).

Buch. Condición: Neu. Neuware - 'Why is filled with relatable rants about a subject Martha Humler knows well: customer service. My wish is one day stories like these will be few and far between-but in the meantime, I hope Martha's book gives you a giggle.'-Ken Blanchard, coauthor of The One Minute Manager®, Legendary Service, and Raving Fans'Martha's stories are a lighthouse of actionable insights for service professionals that are swimming in a sea of mediocrity.'-Dr. John Timmerman, Chief Scientist, Customer Experience & Innovation, GallupWe're all consumers, which means we've all been frustrated by poor customer service.Martha Humler, who spent her career in retail and advertising and is married to one of the kings of customer service-an executive with the Ritz-Carlton Hotel Co.-shares her frustrations about mediocre customer service in a series of vignettes.Along the way, she delivers common-sense tips and strategies that managers, leaders, and companies can use to cultivate a culture that revolves around customer service. In fact, this is one book business owners should provide to all staff. Topics include:- self-checkouts and why they might not be the best way to slash costs;- ways to keep delivering service after the sale;- providing small amenities-like bread at restaurants-that build goodwill; and- ways consumers can speak up to demand better customer service.If you've ever left a drive-through window only to discover missing items, received items from an online purchase that look nothing like what you ordered or are tired of long-winded answering messages with dozens of prompts, then you'll laugh out loud at these relatable rants. Goodway, Simon (ilustrador).…

Gebunden. Condición: New. Klappentextrnrn Why? is filled with relatable rants about a subject Martha Humler knows well: customer service. My wish is one day stories like these will be few and far between-but in the meantime, I hope Martha s book gives you a giggle. nnn-K. Goodway, Simon (ilustrador).…

PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Goodway, Simon (ilustrador).

Hardback. Condición: New. Goodway, Simon (ilustrador).

PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Goodway, Simon (ilustrador).

Condición: New. Print on Demand pp. 170. Goodway, Simon (ilustrador).

Condición: New. Print on Demand pp. 170. Goodway, Simon (ilustrador).

HRD. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Goodway, Simon (ilustrador).

Condición: New. PRINT ON DEMAND pp. 170. Goodway, Simon (ilustrador).

HRD. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Goodway, Simon (ilustrador).

Paperback / softback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days. Goodway, Simon (ilustrador).

Condición: New. Print on Demand pp. 170. Goodway, Simon (ilustrador).

Condición: New. Print on Demand pp. 170. Goodway, Simon (ilustrador).

Condición: New. PRINT ON DEMAND pp. 170. Goodway, Simon (ilustrador).

Hardback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days. Goodway, Simon (ilustrador).

Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - 'Why is filled with relatable rants about a subject Martha Humler knows well: customer service. My wish is one day stories like these will be few and far between-but in the meantime, I hope Martha's book gives you a giggle.'-Ken Blanchard, coauthor of The One Minute Manager®, Legendary Service, and Raving Fans'Martha's stories are a lighthouse of actionable insights for service professionals that are swimming in a sea of mediocrity.'-Dr. John Timmerman, Chief Scientist, Customer Experience & Innovation, GallupWe're all consumers, which means we've all been frustrated by poor customer service.Martha Humler, who spent her career in retail and advertising and is married to one of the kings of customer service-an executive with the Ritz-Carlton Hotel Co.-shares her frustrations about mediocre customer service in a series of vignettes.Along the way, she delivers common-sense tips and strategies that managers, leaders, and companies can use to cultivate a culture that revolves around customer service. In fact, this is one book business owners should provide to all staff. Topics include:- self-checkouts and why they might not be the best way to slash costs;- ways to keep delivering service after the sale;- providing small amenities-like bread at restaurants-that build goodwill; and- ways consumers can speak up to demand better customer service.If you've ever left a drive-through window only to discover missing items, received items from an online purchase that look nothing like what you ordered or are tired of long-winded answering messages with dozens of prompts, then you'll laugh out loud at these relatable rants. Goodway, Simon (ilustrador).…

Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Klappentextrnrn Why? is filled with relatable rants about a subject Martha Humler knows well: customer service. My wish is one day stories like these will be few and far between-but in the meantime, I hope Martha s book gives you a giggle. nnn-K. Goodway, Simon (ilustrador).…