Handbook customer satisfaction loyalty (36 resultados)

Hardback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Condición: Very Good. 2nd. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.…

hardcover. Condición: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.…

Condición: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.…

Hardcover. Condición: Good.

Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In poor condition, suitable as a reading copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780566087448.…

Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Book contains pencil markings. In poor condition, suitable as a reading copy. Stained. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780566087448.…

2nd edition. Owner's name on front free end paper; binding tight; dust jacket not price-clipped. Used - Very Good. VG hardback in VG duste jacket Used - Very Good. VG hardback in VG duste jacket.

paperback. Condición: New. Brand new book, sourced directly from publisher. Dispatch time is 7-8 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condición: As New. Unread book in perfect condition.

Condición: New.

Condición: New.

Condición: As New. Unread book in perfect condition.

Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days.

Paperback. Condición: Brand New. 3rd edition. 288 pages. 9.68x6.87x0.75 inches. In Stock.

Condición: New. Nigel Hill has been involved in measuring customer satisfaction for 20 years, forming the Leadership Factor to specialize in the discipline in 1996. He has written extensively and spoken at conferences around the world on the subject and manages customer sa.

Taschenbuch. Condición: Neu. The Handbook of Customer Satisfaction and Loyalty Measurement | Nigel Hill (u. a.) | Taschenbuch | Einband - flex.(Paperback) | Englisch | 2024 | Routledge | EAN 9781032838687 | Verantwortliche Person für die EU: Taylor & Francis Verlag GmbH, Kaufingerstr. 24, 80331 München, gpsr[at]taylorandfrancis[dot]com | Anbieter: preigu.…

Condición: New. Satisfaction Guaranteed or your money back.

Condición: New.

Condición: New. pp. xiv + 273 Index 3rd Edition.

Condición: New.

Condición: New. Customer satisfaction and loyalty are important to most organisations since the financial benefits from improving them have been well documented. This book presents an examination of how to use research to understand customer satisfaction and loyalty, and talks about the process of designing and conducting a survey to generate accurate measures. Num Pages: 288 pages, Illustrations. BIC Classification: KJSM; KJSU. Category: (P) Professional & Vocational. Dimension: 246 x 174. Weight in Grams: 778. . 2006. 3rd Edition. hardcover. . . . .…

Condición: New.

Condición: New. In English.

Condición: New. Nigel Hill has been involved in measuring customer satisfaction for 20 years, forming the Leadership Factor to specialize in the discipline in 1996. He has written extensively and spoken at conferences around the world on the subject and manages customer sa.

Condición: As New. Unread book in perfect condition.

Hardcover. Condición: Brand New. 3rd edition. 273 pages. 9.75x7.25x1.00 inches. In Stock.

Condición: New. Customer satisfaction and loyalty are important to most organisations since the financial benefits from improving them have been well documented. This book presents an examination of how to use research to understand customer satisfaction and loyalty, and talks about the process of designing and conducting a survey to generate accurate measures. Num Pages: 288 pages, Illustrations. BIC Classification: KJSM; KJSU. Category: (P) Professional & Vocational. Dimension: 246 x 174. Weight in Grams: 778. . 2006. 3rd Edition. hardcover. . . . . Books ship from the US and Ireland.…

Buch. Condición: Neu. Neuware - Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the reader step-by-step through the process of designing and conducting a survey to generate accurate measures of customer satisfaction and loyalty. The research process is explained in detail, including questionnaire design, analysis and reporting, but the book also covers other elements of an effective customer satisfaction process. These include project planning, communicating with customers before, during and after the survey, as well as providing internal feedback and taking effective action to address issues raised by the survey. There is also comprehensive coverage of loyalty measurement methodologies as well as the satisfaction-profit chain and associated modelling and forecasting techniques.…

Hardcover. Condición: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book.