Call center operations management (23 resultados)

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Paperback. Condición: Brand New. 138 pages. 8.50x5.50x0.32 inches. In Stock.

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paperback. Condición: New. Language:Chinese.Paperback. Pub Date: 2023-03 Pages: 400 Publisher: Tsinghua University Press Introduction to Customer Service and Call Center Practice (5th Edition) interprets customer care and management under the tide of digitalization from the perspective of digital transformation. It is based on the two major themes of reasoning and technology and summarizes the experience of China. It is a practical reading that meets actual work needs and answers work questions. The book is divided int.…

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Soft cover. Condición: New. Language:Chinese.Author:ZHAO XI.Binding:Soft cover.Publisher:Tsinghua University Press Pub. Date: 2010 - 10-01.

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paperback. Condición: New. Paperback Pages Number: 236 Language: Chinese. Commercial banking operations and management of call center call center courses in a modular foundation course. two points up and down. Call center professional. vocational education series: call center commercial banking business and management (Vol.1) consists of three parts. The first part described the operating environment of the commercial banks. The purpose is to illustrate the operation of commercial banks. and not just commercial banks. .…

paperback. Condición: New. Language:Chinese.Paperback. Publisher: China Electric Power.

Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - '42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcing their call center. It starts by answering the question 'Why Outsource,' and then guides the reader with rules from defining the project to selecting a vendor to the first go-live call.Businesses continue to be challenged to find ways to minimize costs and maximize profits while retaining their customers with excellent service. They need to focus on customer retention and realize that running their own contact centers is not their core competence. These businesses need outsourcers that can deliver high customer satisfaction and execute cross-sell/up-sell revenue strategies.This book takes the reader through the entire process from gathering requirements and setting goals, to identifying an outsourcing strategy and understanding and operational capabilities of a outsource partner. The reader will learn:When outsourcing makes senseHow to define an outsourcing approachWhat to look for in an outsourcing partnerWhen to determine if agents can work at homeHow to craft an effective RFP'42 Rules for Outsourcing Your Call Center (2nd Edition)' is a must-have for all call center managers hoping to improve customer satisfaction, increase customer retention and turn their call center into a revenue generating machine.…

Taschenbuch. Condición: Neu. 42 Rules for Outsourcing Your Call Center (2nd Edition) | Best Practices for Outsourcing Call Center Planning, Operations and Management | Geoffrey A. Best | Taschenbuch | Kartoniert / Broschiert | Englisch | 2012 | Super Star Press | EAN 9781607731092 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.…