Isbn: 9798187052820 - the small-team service system: a 30-day practical plan to set standards, respond consistently, handle complaints, and earn customer trust (6 resultados)

PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.

PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.

Taschenbuch. Condición: Neu. Neuware.

Paperback. Condición: new. Paperback. Your business may be small, but customers still expect a clear answer, a fair process, and someone who owns the next step. The Small-Team Service System helps owners and managers of one-to-ten-person businesses replace inconsistent service habits with a lightweight operating rhythm. You will build a realistic service promise, map every customer channel, assign visible ownership, set response windows, create fair recovery options, write human responses, organize shared knowledge, coach specific behaviors, and run a focused weekly review. Inside you will find: - the six-step Small-Team Service Loop- the One Owner handoff rule- a four-level recovery ladder- response and knowledge-note templates- an ethical feedback and review-request guide- a complete 30-day implementation plan Built for busy service, retail, appointment, repair, and professional teams, this practical guide does not require call-center software or an enterprise department. It shows you how to make care more consistent with tools your team can maintain. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Condición: New. Print on Demand.

Paperback. Condición: new. Paperback. Your business may be small, but customers still expect a clear answer, a fair process, and someone who owns the next step. The Small-Team Service System helps owners and managers of one-to-ten-person businesses replace inconsistent service habits with a lightweight operating rhythm. You will build a realistic service promise, map every customer channel, assign visible ownership, set response windows, create fair recovery options, write human responses, organize shared knowledge, coach specific behaviors, and run a focused weekly review. Inside you will find: - the six-step Small-Team Service Loop- the One Owner handoff rule- a four-level recovery ladder- response and knowledge-note templates- an ethical feedback and review-request guide- a complete 30-day implementation plan Built for busy service, retail, appointment, repair, and professional teams, this practical guide does not require call-center software or an enterprise department. It shows you how to make care more consistent with tools your team can maintain. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…