Isbn: 9798185781265 - business continuity for small business & main street shops: a practical playbook for customers, staff, vendors, payments, communications, and recovery (resilience lab operational industry playbooks) (4 resultados)

PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.

Paperback. Condición: new. Paperback. Small businesses and Main Street shops do not get to pause neatly when the internet goes down, the POS stops working, a key employee calls out, a vendor misses delivery, weather closes the storefront, phones fail, a payment portal is unavailable, or customers need clear answers right away. Business Continuity for Small Business & Main Street Shops is a practical operations-first playbook for owners, managers, and local teams that need clear actions under stress. This guide helps small business operators stabilize customer service, make clear operating posture decisions, communicate honestly, protect payment and order workflows, coordinate vendors, manage staffing gaps, preserve basic records, and recover with less confusion. Inside, readers will find: - First-hour continuity workflow for small business disruptions- Practical posture model: Normal / Degraded / Modified / Pause- Minimum roles for owners, staff, payments, vendors, facilities, and records- Staff and customer communication scripts- Payment / order posture record- Vendor / supply / utility tracker- Service / appointment / order tracker- Scenario playbooks and Quick Cards- Tabletop exercise and after-action review prompts- Level 3 cadence, metrics, CAPA, and document control guidance- Worked example for an internet and POS outage on a busy Saturday This public-edition guide provides practical continuity guidance for real-world operations. It does not replace legal advice, tax/accounting advice, insurance advice, PCI compliance, cybersecurity programs, lease requirements, licensing rules, emergency response procedures, or qualified professional judgment. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Condición: New. Print on Demand.

Paperback. Condición: new. Paperback. Small businesses and Main Street shops do not get to pause neatly when the internet goes down, the POS stops working, a key employee calls out, a vendor misses delivery, weather closes the storefront, phones fail, a payment portal is unavailable, or customers need clear answers right away. Business Continuity for Small Business & Main Street Shops is a practical operations-first playbook for owners, managers, and local teams that need clear actions under stress. This guide helps small business operators stabilize customer service, make clear operating posture decisions, communicate honestly, protect payment and order workflows, coordinate vendors, manage staffing gaps, preserve basic records, and recover with less confusion. Inside, readers will find: - First-hour continuity workflow for small business disruptions- Practical posture model: Normal / Degraded / Modified / Pause- Minimum roles for owners, staff, payments, vendors, facilities, and records- Staff and customer communication scripts- Payment / order posture record- Vendor / supply / utility tracker- Service / appointment / order tracker- Scenario playbooks and Quick Cards- Tabletop exercise and after-action review prompts- Level 3 cadence, metrics, CAPA, and document control guidance- Worked example for an internet and POS outage on a busy Saturday This public-edition guide provides practical continuity guidance for real-world operations. It does not replace legal advice, tax/accounting advice, insurance advice, PCI compliance, cybersecurity programs, lease requirements, licensing rules, emergency response procedures, or qualified professional judgment. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…