Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
EUR 29,01
Cantidad disponible: Más de 20 disponibles
Añadir al carritoCondición: New.
Librería: BargainBookStores, Grand Rapids, MI, Estados Unidos de America
EUR 31,37
Cantidad disponible: 5 disponibles
Añadir al carritoHardback or Cased Book. Condición: New. The 4 Dimensions of Total Customer Service. Book.
Librería: Ria Christie Collections, Uxbridge, Reino Unido
EUR 28,11
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Añadir al carritoCondición: New. In.
EUR 28,10
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Añadir al carritoCondición: New.
EUR 33,63
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Añadir al carritoGebunden. Condición: New. KlappentextrnrnThis book is about Total Customer Service .It applies to all types of organisations large and small, private or public .It considers the ongoing changing context and circumstances such as technology, social media and remote buyi.
Idioma: Inglés
Publicado por Author Solutions Inc Aug 2014, 2014
ISBN 10: 1452516766 ISBN 13: 9781452516769
Librería: AHA-BUCH GmbH, Einbeck, Alemania
EUR 41,80
Cantidad disponible: 1 disponibles
Añadir al carritoBuch. Condición: Neu. Neuware - This book is about 'Total Customer Service' .It applies to all types of organisations large and small, private or public .It considers the ongoing changing context and circumstances such as technology, social media and remote buying which influence the relationship between the selling organisation and the buying customer .It introduces 'The Customer Service Hallmark', a unique Customer Service Quality Standard and guiding implementation and benchmarking framework. It takes Customer Service beyond 'Have a Nice Day 'and the obvious 'Surface' approaches to Customer Service. It positions Customer Service as having its roots in the cultural heart of the organisation. The book adopts a holistic view of organisations incorporating Organisation Development approaches to managing improvement interventions .It positions 'Total Customer Service' within and across all organisation functions and boundaries and includes a proactive stance to managing external environmental influences .The book provides reflective reading plus new and refreshed ideas, tools and models. The interesting presentation of the book takes the reader through the development of a practical methodology which guides, improves, sustains and maximises the provision of 'Total Customer Service' and organisation improvement.Anyone who has an interest in 'Total Customer Service' and organisation performance improvement will find this book valuable and enjoyable. 'Vision to Action', 'Sub System Synergy' , 'Hilltops' ,'ERUDITE Leadership,' 'Futuristic Thinking' , 'Competitive Integrity ' and 'Triple E' touch point management all contribute to Customer Service' and are some of the innovative concepts included in this book.The book brings together organisational capacity and capability and reflects a synergistic approach which promotes cross functional cooperation and harmony .The 'Four Dimensions' of the Customer Service Hallmark provide an integrated framework which positions 'Total Customer Service' as a coordinated strategic response to achieving organisation improvement and strategic intent.
EUR 91,86
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Añadir al carritoCondición: As New. Unread book in perfect condition.
EUR 82,33
Cantidad disponible: 1 disponibles
Añadir al carritoHardcover. Condición: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book.
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
EUR 112,27
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Añadir al carritoCondición: As New. Unread book in perfect condition.
Librería: PBShop.store US, Wood Dale, IL, Estados Unidos de America
EUR 32,82
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Añadir al carritoHRD. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Librería: PBShop.store UK, Fairford, GLOS, Reino Unido
EUR 28,14
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Añadir al carritoHRD. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Librería: Majestic Books, Hounslow, Reino Unido
EUR 36,19
Cantidad disponible: 4 disponibles
Añadir al carritoCondición: New. Print on Demand pp. 420 8:B&W 6 x 9 in or 229 x 152 mm Blue Cloth w/Jacket on Creme w/Gloss Lam.
Librería: Books Puddle, New York, NY, Estados Unidos de America
EUR 42,52
Cantidad disponible: 4 disponibles
Añadir al carritoCondición: New. Print on Demand pp. 420.
Librería: Biblios, Frankfurt am main, HESSE, Alemania
EUR 34,62
Cantidad disponible: 4 disponibles
Añadir al carritoCondición: New. PRINT ON DEMAND pp. 420.
Librería: THE SAINT BOOKSTORE, Southport, Reino Unido
EUR 32,83
Cantidad disponible: Más de 20 disponibles
Añadir al carritoHardback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.