Isbn: 9781449007942 - b-a-m! bust a myth: delivering customer service in a self-service world (22 resultados)

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Paperback. Condición: Good. Customer service has been turned upside down by the self-sufficiency and immediacy of shopping and buying products and services on the web. Our self-help culture has been transformed into a self-service culture with customers able and willing to do much more for themselves. We are becoming accustomed to the benefits and good feelings that we experience online through automated buying experiences that can be customized and personalized to our schedules, locations, buying patterns, and desires. More than ever before, the transactional relationship between the seller of products and the buyer of those products is critical to companies' overall profitability. In this increasingly transparent world where so many products and services are viewed by consumers as commodities, providing exceptional customer service becomes the only sustainable competitive advantage for creating customer loyalty. The harsh economic realities that every business faces today and for the foreseeable future make this even truer. BAM Is a no nonsense book that teaches companies why they want to deliver effective customer service in this self-service world and how to do it The book debunks the 20 common myths of customer service-from The customer is always right to Customer service means the same thing to everyone, to Companies achieve customer service by under-promising and over-delivering-myths that too many companies use automatically to run their customer service practices and policies without ever questioning them. BAM replaces myths with a tactical approach that shows companies how to make more money through attitudes and actions that will help their customers feel satisfied in good times or bad. Creating satisfied customers is the only enduring competitive advantage left in a world market where virtually everything is a commodity. Forget the customer service platitudes. The only reason a company should offer excellent customer service is because it will make money for the business.…

paperback. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

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Condición: New. In English.

Condición: Very Good. : En 'Bam!: Delivering Customer Service in a Self-Service World', Mary Jane Grinstead y Barry J. Moltz exploran las estrategias para ofrecer un servicio al cliente excepcional en un mundo cada vez más automatizado. El libro se centra en cómo las empresas pueden equilibrar la eficiencia de los sistemas de autoservicio con la necesidad de mantener una conexión humana y personalizada con sus clientes. A través de ejemplos prácticos y consejos, los autores ofrecen una guía para mejorar la satisfacción del cliente y construir relaciones duraderas en un entorno empresarial en constante evolución. EAN: 9781449007942 Tipo: Libros Categoría: Negocios y Economía Título: Bam! Autor: Mary Jane Grinstead| Barry J. Moltz Idioma: en Formato: Tapa blanda.…

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PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Taschenbuch. Condición: Neu. BAM! | Delivering Customer Service in a Self-Service World | Barry J. Moltz (u. a.) | Taschenbuch | Kartoniert / Broschiert | Englisch | 2009 | AuthorHouse | EAN 9781449007942 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand. …

Condición: New. Print on Demand pp. 236 2:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on Creme w/Gloss Lam.

Condición: New. Print on Demand pp. 236.

Condición: New. PRINT ON DEMAND pp. 236.

Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. KlappentextrnrnCustomer service has been turned upside down by the self-sufficiency and immediacy of shopping and buying products and services on the web. Our self-help culture has been transformed into a self-service culture with customers able.…