ISBN: 9781398617391 - data-driven customer experience transformation: optimize your omnichannel approach (32 resultados)

Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

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Condición: Very Good. Picture Shown is For Illustration Purposes Only, Please See Below For Further DetailsCONDITION ? VERY GOOD - PAPERBACKlight wear and scuff marks to cover, pages in nice condition, shipped from the UK.

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Paperback. Condición: new. Paperback. We are living in an experience-driven economy, where the customer's experience is paramount and even beloved brands risk losing market share due to a single negative customer experience. In our technology-led, omnichannel environment, one of the biggest risks for brands is a lack of consistency in their customer experience across digital, physical and social channels. Data-driven Customer Experience Transformation provides insights and frameworks for creating delightful customer experiences across all three channels, by leveraging data and the latest technologies. Using cutting-edge research from the Cambridge Service Alliance, this book explores the importance of omnichannel customer-centricity across all sectors and takes you on a journey from setting your strategy, through designing and managing your customer experiences in real-time. It explores how AI can be used to identify opportunities and predict engagement, as well as how to use data to understand customer loyalty, forge stronger customer relationships and drive growth. By combining academic rigour with real-world examples from leading companies such as Manchester United, Caterpillar, KFC and Emirates Airline, this book is the ultimate guide to designing and implementing an exceptional data-driven customer experience across all channels, whether you work in B2B, B2C or public services. Understand how to leverage data and the latest technology including AI to deliver excellent customer experiences across digital, social and physical channels. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Condición: Very Good. 1. Minimal wear to cover. Pages clean and binding tight. shelf wear. bumped edges. Paperback.

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Paperback. Condición: New. Looking to master customer experience strategy and drive consistent engagement across all channels?Data-Driven Customer Experience Transformation is a practical and aspirational guide for mid-career professionals aiming to build credibility and lead impactful CX initiatives. Grounded in rigorous research from the Cambridge Service Alliance at the University of Cambridge by Mohamed Zaki, this book provides proven frameworks and actionable tools to help you design and optimize seamless experiences across digital, physical and social platforms.You'll learn how to:- Develop and implement omnichannel CX strategies aligned with business goals- Apply data-driven principles to predict customer engagement and identify growth opportunities- Optimize real-time management of customer interactions for consistency and loyalty- Leverage AI and analytics to deepen customer relationships and enhance personalization- And learn from real-world examples featuring Microsoft, KFC and Emirates AirlineEquip yourself with the expertise to lead CX transformation that drives customer loyalty and accelerates your career in a competitive marketplace.Themes include: Customer experience strategy, omnichannel engagement, data analytics, AI in CX, loyalty, real-time management, career development.…

Paperback or Softback. Condición: New. Data-Driven Customer Experience Transformation: Optimize Your Omnichannel Approach. Book.

PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.

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Paperback. Condición: New. Looking to master customer experience strategy and drive consistent engagement across all channels?Data-Driven Customer Experience Transformation is a practical and aspirational guide for mid-career professionals aiming to build credibility and lead impactful CX initiatives. Grounded in rigorous research from the Cambridge Service Alliance at the University of Cambridge by Mohamed Zaki, this book provides proven frameworks and actionable tools to help you design and optimize seamless experiences across digital, physical and social platforms.You'll learn how to:- Develop and implement omnichannel CX strategies aligned with business goals- Apply data-driven principles to predict customer engagement and identify growth opportunities- Optimize real-time management of customer interactions for consistency and loyalty- Leverage AI and analytics to deepen customer relationships and enhance personalization- And learn from real-world examples featuring Microsoft, KFC and Emirates AirlineEquip yourself with the expertise to lead CX transformation that drives customer loyalty and accelerates your career in a competitive marketplace.Themes include: Customer experience strategy, omnichannel engagement, data analytics, AI in CX, loyalty, real-time management, career development.…

Condición: New. 2025. 1st Edition. paperback. . . . . .

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Condición: New. 2025. 1st Edition. paperback. . . . . . Books ship from the US and Ireland.

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Paperback. Condición: Brand New. 312 pages. 9.21x6.14x0.59 inches. In Stock.

Paperback. Condición: new. Paperback. We are living in an experience-driven economy, where the customer's experience is paramount and even beloved brands risk losing market share due to a single negative customer experience. In our technology-led, omnichannel environment, one of the biggest risks for brands is a lack of consistency in their customer experience across digital, physical and social channels. Data-driven Customer Experience Transformation provides insights and frameworks for creating delightful customer experiences across all three channels, by leveraging data and the latest technologies. Using cutting-edge research from the Cambridge Service Alliance, this book explores the importance of omnichannel customer-centricity across all sectors and takes you on a journey from setting your strategy, through designing and managing your customer experiences in real-time. It explores how AI can be used to identify opportunities and predict engagement, as well as how to use data to understand customer loyalty, forge stronger customer relationships and drive growth. By combining academic rigour with real-world examples from leading companies such as Manchester United, Caterpillar, KFC and Emirates Airline, this book is the ultimate guide to designing and implementing an exceptional data-driven customer experience across all channels, whether you work in B2B, B2C or public services. Understand how to leverage data and the latest technology including AI to deliver excellent customer experiences across digital, social and physical channels. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.…

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Condición: New. &Uumlber den AutorMohamed Zaki is Professor at the Institute for Manufacturing, Department of Engineering, University of Cambridge and Deputy Director of Cambridge Service Alliance, a research centre that brings together the worl.

Paperback. Condición: New. Looking to master customer experience strategy and drive consistent engagement across all channels?Data-Driven Customer Experience Transformation is a practical and aspirational guide for mid-career professionals aiming to build credibility and lead impactful CX initiatives. Grounded in rigorous research from the Cambridge Service Alliance at the University of Cambridge by Mohamed Zaki, this book provides proven frameworks and actionable tools to help you design and optimize seamless experiences across digital, physical and social platforms.You'll learn how to:- Develop and implement omnichannel CX strategies aligned with business goals- Apply data-driven principles to predict customer engagement and identify growth opportunities- Optimize real-time management of customer interactions for consistency and loyalty- Leverage AI and analytics to deepen customer relationships and enhance personalization- And learn from real-world examples featuring Microsoft, KFC and Emirates AirlineEquip yourself with the expertise to lead CX transformation that drives customer loyalty and accelerates your career in a competitive marketplace.Themes include: Customer experience strategy, omnichannel engagement, data analytics, AI in CX, loyalty, real-time management, career development.…

Paperback. Condición: New. Looking to master customer experience strategy and drive consistent engagement across all channels?Data-Driven Customer Experience Transformation is a practical and aspirational guide for mid-career professionals aiming to build credibility and lead impactful CX initiatives. Grounded in rigorous research from the Cambridge Service Alliance at the University of Cambridge by Mohamed Zaki, this book provides proven frameworks and actionable tools to help you design and optimize seamless experiences across digital, physical and social platforms.You'll learn how to:- Develop and implement omnichannel CX strategies aligned with business goals- Apply data-driven principles to predict customer engagement and identify growth opportunities- Optimize real-time management of customer interactions for consistency and loyalty- Leverage AI and analytics to deepen customer relationships and enhance personalization- And learn from real-world examples featuring Microsoft, KFC and Emirates AirlineEquip yourself with the expertise to lead CX transformation that drives customer loyalty and accelerates your career in a competitive marketplace.Themes include: Customer experience strategy, omnichannel engagement, data analytics, AI in CX, loyalty, real-time management, career development.…

Condición: Used: Like New. LIVRE A L?ETAT DE NEUF. EXPEDIE SOUS 3 JOURS OUVRES. NUMERO DE SUIVI COMMUNIQUE AVANT ENVOI, EMBALLAGE RENFORCE. EAN:9781398617391.

Paperback. Condición: Brand New. 312 pages. 9.21x6.14x0.59 inches. In Stock. This item is printed on demand.