9780821389805 - citizens and service delivery: assessing the use of social accountability approaches in human development sectors (directions in development - human development) de ringold, dena; holla, alaka; koziol, margaret (21 resultados)
Citizens and Service Delivery: Assessing the Use of Social Accountability Approaches in Human Development Sectors (Directions in Development: Human Development)
Ringold, Dena; Holla, Alaka; Koziol, Margaret; Srinivasan, Santhosh
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Librería: Wonder Book, Frederick, MD, Estados Unidos de AmericaWonder Book
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Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in Human Development Sectors
Ringold, Dena; Holla, Alaka; Koziol, Margaret; Srinivasan, Santhosh
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Librería: GreatBookPrices, Columbia, MD, Estados Unidos de AmericaGreatBookPrices
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Paperback or Softback. Condición: New. Citizens and Service Delivery: Assessing the Use of Social Accountability Approaches in Human Development Sectors. Book.
Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in Human Development Sectors
Ringold, Dena; Holla, Alaka; Koziol, Margaret; Srinivasan, Santhosh
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Librería: GreatBookPrices, Columbia, MD, Estados Unidos de AmericaGreatBookPrices
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Librería: Rarewaves.com USA, London, LONDO, Reino UnidoRarewaves.com USA
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Paperback. Condición: New. In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribu…te to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors - health, education and social protection - which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various "social accountability" tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens - individually and collectively - can influence service delivery through access to information and opportunities to use it to hold providers - both frontline service providers and program managers - accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.
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Librería: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrlandaKennys Bookshop and Art Galleries Ltd.
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Condición: New. 2011. Illustrated. paperback. . . . . .
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Librería: Brit Books, Milton Keynes, Reino UnidoBrit Books
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Librería: Kennys Bookstore, Olney, MD, Estados Unidos de AmericaKennys Bookstore
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Condición: New. 2011. Illustrated. paperback. . . . . . Books ship from the US and Ireland.
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Citizens and Service Delivery: Assessing the Use of Social Accountability Approaches in Human Development Sectors (Directions in Development - Human Development)
Ringold, Dena; Holla, Alaka; Koziol, Margaret; Srinivasan, Santhosh
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Librería: Ria Christie Collections, Uxbridge, Reino UnidoRia Christie Collections
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Condición: New. In English.
Citizens and Service Delivery: Assessing the Use of Social Accountability Approaches in Human Development (Directions in Development: Human . Approaches in Human Development Sectors
Dena Ringold,Alaka Holla,Margaret Koziol,Santhosh Srinivasan
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Librería: Chiron Media, Wallingford, Reino UnidoChiron Media
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Librería: Greener Books, London, Reino UnidoGreener Books
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Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in Human Development Sectors
Ringold, Dena; Holla, Alaka; Koziol, Margaret; Srinivasan, Santhosh
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Librería: GreatBookPricesUK, Woodford Green, Reino UnidoGreatBookPricesUK
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Librería: Books Puddle, New York, NY, Estados Unidos de AmericaBooks Puddle
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Condición: New. pp. 148.
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Condición: New. pp. 148 23:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on White w/Gloss Lam.
Citizens and Service Delivery : Assessing the Use of Social Accountability Approaches in Human Development Sectors
Ringold, Dena; Holla, Alaka; Koziol, Margaret; Srinivasan, Santhosh
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Librería: GreatBookPricesUK, Woodford Green, Reino UnidoGreatBookPricesUK
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Ringold, D: Citizens and Service Delivery
Dena Ringold|Alaka Holla|Margaret Koziol|Santhosh Srinivasan
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Librería: moluna, Greven, Alemaniamoluna
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Condición: New. This report reviews how citizens can influence service delivery through access to information and opportunities to use it to hold providers accountable. It focuses on social accountability measures that support the use of information to increase transparenc.
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Librería: Rarewaves.com UK, London, Reino UnidoRarewaves.com UK
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EUR 33,89
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Paperback. Condición: New. In many low and middle income countries, dismal failures in the quality of public service delivery such as absenteeism among teachers and doctors and leakages of public funds have driven the agenda for better governance and accountability. This has raised interest in the idea that citizens can contribu…te to improved quality of service delivery by holding policy-makers and providers of services accountable. This proposition is particularly resonant when it comes to the human development sectors - health, education and social protection - which involve close interactions between providers and citizens/users of services. Governments, NGOs, and donors alike have been experimenting with various "social accountability" tools that aim to inform citizens and communities about their rights, the standards of service delivery they should expect, and actual performance; and facilitate access to formal redress mechanisms to address service failures. The report reviews how citizens - individually and collectively - can influence service delivery through access to information and opportunities to use it to hold providers - both frontline service providers and program managers - accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability. The report takes stock of what is known from international evidence and from within projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work. It synthesizes experience to date; identifies what resources are needed to support more effective use of social accountability tools and approaches; and formulates considerations for their use in human development. The report concludes that the relationships between citizens, policy-makers, program managers, and service providers are complicated, not always direct or easily altered through a single intervention, such as an information campaign or scorecard exercise. The evidence base on social accountability mechanisms in the HD sectors is under development. There is a small but growing set of evaluations which test the impact of information interventions on service delivery and HD outcomes. There is ample space for future experiments to test how to make social accountability work at the country level.
Citizens and Service Delivery Assessing the Use of Social Accountability Approaches in Human Development Sectors
Ringold, Dena/ Holla, Alaka/ Koziol, Margaret/ Srinivasan, Santhosh
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Librería: Revaluation Books, Exeter, Reino UnidoRevaluation Books
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EUR 23,06
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Paperback. Condición: Brand New. 148 pages. 9.00x6.00x0.50 inches. In Stock. This item is printed on demand.
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Librería: THE SAINT BOOKSTORE, Southport, Reino UnidoTHE SAINT BOOKSTORE
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EUR 35,15
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Paperback / softback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
