ISBN: 9780471958239 - the eleventh commandment: transforming to "own" customers (24 resultados)

Hardcover. Condición: Very Good. The Eleventh Commandment: Transforming to "Own" Customers This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Condición: Good. Reprint. VG condition book with dust jacket. DJ is clean, has fresh colours and has little wear to edges. Book has clean and bright contents.

Condición: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

No jacket. Condición: Très bon. Ancien livre de bibliothèque avec équipements. Sans jaquette. Edition 1996. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Former library book. No dust jacket. Edition 1996. Ammareal gives back up to 15% of this item's net price to charity organizations. …

Hardcover. Condición: Very Good. Estado de la sobrecubierta: Very Good. Signed by Author(s)the jacket is shelf rubbed. mild tanning. inscribed and signed by author. well bound. good copy.[S.K]. Our orders are shipped using tracked courier delivery services. signed.

Condición: Very Good.

Condición: As New. Unread book in perfect condition.

Cloth. Condición: Very Good. Estado de la sobrecubierta: Very Good. Reprint. Hardback How many of today's leading corporations are successfully winning back old customers and attracting new ones The new purchasing patterns of disenchanted customers and the demise of brand loyalty have compelled many endangered corporate giants to radically alter their thinking about product design and marketing. This book describes how leading companies such as IBM, Nestle, Dupont, ATandT, and Panasonic have stopped creating products for buyers and have started considering the long-term needs.(We carry a wide selection of titles in The Arts, Theology, History, Politics, Social and Physical Sciences. academic and scholarly books and Modern First Editions ,and all types of Academic Literature.).…

HRD. Condición: New. New Book. Shipped from UK. Established seller since 2000.

Condición: New.

Condición: new.

Hardcover. Condición: New. Brand new book, sourced directly from publisher. Dispatch time is 3-4 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condición: New.

Condición: New. pp. 262.

Condición: As New. Unread book in perfect condition.

Condición: New. The theme of this text is customer transformation. It discusses how firms, in both the manufacturing and service industries, can change to meet new customer demands. It contains examples, checklists and case studies to help managers understand what is involved and how to make it happen. Num Pages: 262 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 256 x 182 x 21. Weight in Grams: 636. . 1996. 1st Edition. Hardcover. . . . .…

Condición: New. In English.

Hardcover. Condición: Brand New. 1st edition. 244 pages. 10.50x7.00x1.00 inches. In Stock.

Hardback. Condición: New. New copy - Usually dispatched within 4 working days.

Condición: New. pp. 262.

Condición: New. The theme of this text is customer transformation. It discusses how firms, in both the manufacturing and service industries, can change to meet new customer demands. It contains examples, checklists and case studies to help managers understand what is involved and how to make it happen. Num Pages: 262 pages, illustrations. BIC Classification: KJM; KJSU. Category: (P) Professional & Vocational. Dimension: 256 x 182 x 21. Weight in Grams: 636. . 1996. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.…

Gebunden. Condición: New. Professor Sandra Vandermerwe moved to London in 1995 to accept the post of Professor of Management at The Management School, Imperial College of Science, Technology and Medicine, London. This continues her interest in customers and companies which she began.

Buch. Condición: Neu. Neuware - How many of today's leading corporations are successfully winning back old customers and attracting new onesThe new purchasing patterns of disenchanted customers and the demise of brand loyalty have compelled many endangered corporate giants to radically alter their thinking about product design and marketing. This book describes how leading companies such as IBM, Nestle, Dupont, AT&T, and Panasonic have stopped creating products for 'buyers' and have started considering the long-term needs of users.\* Packed with real-world cases which demonstrate crucial ideas, tools, and techniques in action at leading firmsSANDRA VANDERMERWE (London, England) holds a chair in Management at the Management School Imperial College, London. Her latest book is Tin Soldiers to Russian Dolls.…