Zaki mohamed (271 resultados)

Condición: New.

Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condición: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Condición: Very Good. Picture Shown is For Illustration Purposes Only, Please See Below For Further DetailsCONDITION ? VERY GOOD - PAPERBACKlight wear and scuff marks to cover, pages in nice condition, shipped from the UK.

Condición: New.

Paperback. Condición: new. Paperback. We are living in an experience-driven economy, where the customer's experience is paramount and even beloved brands risk losing market share due to a single negative customer experience. In our technology-led, omnichannel environment, one of the biggest risks for brands is a lack of consistency in their customer experience across digital, physical and social channels. Data-driven Customer Experience Transformation provides insights and frameworks for creating delightful customer experiences across all three channels, by leveraging data and the latest technologies. Using cutting-edge research from the Cambridge Service Alliance, this book explores the importance of omnichannel customer-centricity across all sectors and takes you on a journey from setting your strategy, through designing and managing your customer experiences in real-time. It explores how AI can be used to identify opportunities and predict engagement, as well as how to use data to understand customer loyalty, forge stronger customer relationships and drive growth. By combining academic rigour with real-world examples from leading companies such as Manchester United, Caterpillar, KFC and Emirates Airline, this book is the ultimate guide to designing and implementing an exceptional data-driven customer experience across all channels, whether you work in B2B, B2C or public services. Understand how to leverage data and the latest technology including AI to deliver excellent customer experiences across digital, social and physical channels. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…

Paperback. Condición: Very Good. 1. Minimal wear to cover. Pages clean and binding tight. shelf wear. bumped edges. Paperback.

Condición: As New. Unread book in perfect condition.

Paperback. Condición: New. Looking to master customer experience strategy and drive consistent engagement across all channels?Data-Driven Customer Experience Transformation is a practical and aspirational guide for mid-career professionals aiming to build credibility and lead impactful CX initiatives. Grounded in rigorous research from the Cambridge Service Alliance at the University of Cambridge by Mohamed Zaki, this book provides proven frameworks and actionable tools to help you design and optimize seamless experiences across digital, physical and social platforms.You'll learn how to:- Develop and implement omnichannel CX strategies aligned with business goals- Apply data-driven principles to predict customer engagement and identify growth opportunities- Optimize real-time management of customer interactions for consistency and loyalty- Leverage AI and analytics to deepen customer relationships and enhance personalization- And learn from real-world examples featuring Microsoft, KFC and Emirates AirlineEquip yourself with the expertise to lead CX transformation that drives customer loyalty and accelerates your career in a competitive marketplace.Themes include: Customer experience strategy, omnichannel engagement, data analytics, AI in CX, loyalty, real-time management, career development.…

Paperback. Condición: Brand New. 104 pages. 9.00x6.00x0.25 inches. In Stock.

Paperback or Softback. Condición: New. Data-Driven Customer Experience Transformation: Optimize Your Omnichannel Approach. Book.

PAP. Condición: New. New Book. Shipped from UK. Established seller since 2000.

xiii,416 p. Softcover. Versand aus Deutschland / We dispatch from Germany via Air Mail. Einband bestoßen, daher Mängelexemplar gestempelt, sonst sehr guter Zustand. Imperfect copy due to slightly bumped cover, apart from this in very good condition. Stamped. Sprache: Englisch.

Soft cover. Condición: Very Good. Has some light general reading/shelfwear - otherwise this is a clean, tight copy. Quick dispatch from the UK. Book.

Condición: new.

Condición: New.

Paperback. Condición: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

Condición: Very Good. 1929. Hardback. Texte en fran?ais. Text in French. Fine in cloth covers, lacking dust wrapper. Covers showing a little age and shelf wear, with library label to spine. Ex-libris with usual stamps and labels. Toned, a little spotting on edges, text is crisp and clear and remains a very good copy. . . . .…

Paperback. Condición: New. Looking to master customer experience strategy and drive consistent engagement across all channels?Data-Driven Customer Experience Transformation is a practical and aspirational guide for mid-career professionals aiming to build credibility and lead impactful CX initiatives. Grounded in rigorous research from the Cambridge Service Alliance at the University of Cambridge by Mohamed Zaki, this book provides proven frameworks and actionable tools to help you design and optimize seamless experiences across digital, physical and social platforms.You'll learn how to:- Develop and implement omnichannel CX strategies aligned with business goals- Apply data-driven principles to predict customer engagement and identify growth opportunities- Optimize real-time management of customer interactions for consistency and loyalty- Leverage AI and analytics to deepen customer relationships and enhance personalization- And learn from real-world examples featuring Microsoft, KFC and Emirates AirlineEquip yourself with the expertise to lead CX transformation that drives customer loyalty and accelerates your career in a competitive marketplace.Themes include: Customer experience strategy, omnichannel engagement, data analytics, AI in CX, loyalty, real-time management, career development.…

Condición: New. 2025. 1st Edition. paperback. . . . . .

Condición: New.

Condición: New.

Condición: New.

Condición: gut. XII, 175 S., 346 Abb., 30 cm, Einband leicht fleckig. Sprache: Englisch.

Condición: Very Good. 1929. Hardback. Texte en français. Text in French. Fine in cloth covers, lacking dust wrapper. Covers showing a little age and shelf wear, with library label to spine. Ex-libris with usual stamps and labels. Toned, a little spotting on edges, text is crisp and clear and remains a very good copy. . . . . Books ship from the US and Ireland.…

Condición: As New. Unread book in perfect condition.

Condición: New. In English.

Paperback. Condición: Brand New. 176 pages. 9.00x6.00x0.44 inches. In Stock.

Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days.

Condición: New. 2025. 1st Edition. paperback. . . . . . Books ship from the US and Ireland.