Rodrigues lewlyn (24 resultados)

Soft cover. Condición: New. Contents: 1. System Dynamics: Introduction. 2. Building System Dynamics Model. 3. Human Resource Planning Exercise. 4. Project Management in New Product Development. 5. National Engineering Competence Pool Development and Deployment. 6. Insurance Sector Dynamics. 7. Validation of System Dynamics Model. Appendices. Index. "If you are a student of Engineering (any branch), B.Sc./M.Sc., or Business Management, then this book is for you. It will expose you to a subject evolved at Massacheusettes Institute of Technology, Boston, initiated by the inventor of 'random access magnetic core memory' Germeshausen Professor Jay W. Forrester and demonstrates how to apply the subject into different problem situations. Each case study is a project work undertaken at the graduate or postgraduate level and beyond. Variety of problems from Insurance Sector to Engineering Competence Pool Development to Product Innovation have been tackled to demonstrate the power of System Dynamics. Further, if the subject fascinates you, you may turn out to be a professional modeller, or even carry out research work at the doctoral level. The emphasis of the book is not to teach you the software of System Dynamics simulation such as Vensim®, iThinkTM, STELLATM, MATLAB® Simulink etc., but pass you through the stages of System Dynamics model building and simulation. Once the reader gets tuned to this philosophy of System Dynamics, sky is not the limit, as you can simulate the whole cosmos, provided, you know what are the control parameters!". …

N.A. Condición: New. ISBN:9789381141182.

Condición: New.

Condición: New. In English.

Condición: New.

Condición: New. In English.

Taschenbuch. Condición: Neu. Service Quality Measurement: Issues and Perspectives | Lewlyn L. R. Rodrigues | Taschenbuch | 84 S. | Englisch | 2015 | Anchor Academic Publishing | EAN 9783954890521 | Verantwortliche Person für die EU: Bedey & Thoms Media GmbH, Björn Bedey, Hermannstal 119k, 22119 Hamburg, info[at]diplom[dot]de | Anbieter: preigu.…

paperback. Condición: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book.

PF. Condición: New. This item is printed on demand. Brand new book, sourced directly from publisher. Dispatch time is 6-7 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Taschenbuch. Condición: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Master's Thesis from the year 2009 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, Sikkim Manipal University Bangalore (Manipal Institute of Technology), course: MBA , language: English, abstract: The SERVPERF and SERVQUAL are the two Service quality measurement instruments widely used in the measurement of service quality in various service sectors such as banking, hospitals, tourism, insurance etc. But the service quality literature indicates that there exists a significant difference in the philosophy of service quality measurement in these two metrics, and also, the results while these two metrics are used need not necessarily match.Hence, the problem identified in this research is: do these two metrics concur in their results, or is there a significant difference in their outcomes as applicable to a given service sector. The study also extends to the correlation between the outcomes of these two metrics and looking into the possibility of drawing implications based on the combined outcome. The research is partly qualitative and partly quantitative in nature. Qualitative in the sense that it analyses existing metrics of service quality based on meta-analysis and, through the use of secondary data, discusses the relative importance of both the metrics in service sectors. The research becomes quantitative, as it deals with descriptive statistics and tests various hypotheses using standard statistical tools. Keviat diagrams have been used to identify the service quality gaps. The research has clearly indicated that there is a significant difference in the outcomes of SERVQUAL and SERVPERF metrics. The reliability of the study was 0.8815, which is at adequately acceptable level. Tangibles and Reliability are highly scored, and Empathy and Assurance are least scored, whereas, Responsiveness is moderately scored Service quality dimension. It can be co 84 pp. Englisch.…

Taschenbuch. Condición: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book is very useful for it is not just descriptive in its nature, but prescriptive , too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how a beginner can put the theory into practice.In this globalized economy, maintaining quality of products and services has been the thrust area of interest among academicians and practitioners. Today, there are quite a good number of books and research articles available. Nevertheless, service quality measurement has always posed problems, particularly in the context of service industries due to the difficulty in the measurement of the intangibles and implied needs of the customers.The research literature is filled with articles on how to quantify the services, and there are several streams of arguments on the choice of the most ideal approach. However, the research gap lies in the answer to the question: Do these measurement instruments concur in their measurement outcomes or do they give different results in the same situation This book primarily makes an attempt to answer this question through a case study approach.Even though, there are several instruments for the measurement of service quality, the two most widely used instruments are SERVQUAL and SERVPERF metrics. Comprehensively, this book explains the systematic procedure of using both, the instruments in a service sector, and further, the procedure for conducting a statistical analysis so that one will be able to apply the same in any service sector. It then takes the reader through a series of tests in order to compare the two metrics, and to prove statistically if there is the same outcome in a problem situation. The results are sure to surprise the reader, and trigger the research bent of mind to undertake a similar study of such metrics and gain mastery over performing an independent research with very minimal guidance from a professional guide.To conclude, this book is sure to provide adequate inputs for a service quality researcher, and answer various questions wriggling in the mind of a beginner of service quality research such as: How shall I start with service quality measurement How to collect data How to select a sample How to conduct a literature review How to analyse the data What research methodology is applicable How to build hypothesis on my research How to use statistical procedures How to present the findings How to draw implications from the study results 84 pp. Englisch.…

PF. Condición: New. This item is printed on demand. Brand new book, sourced directly from publisher. Dispatch time is 6-7 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Master's Thesis from the year 2009 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, Sikkim Manipal University Bangalore (Manipal Institute of Technology), course: MBA , language: English, abstract: The SERVPERF and SERVQUAL are the two Service quality measurement instruments widely used in the measurement of service quality in various service sectors such as banking, hospitals, tourism, insurance etc. But the service quality literature indicates that there exists a significant difference in the philosophy of service quality measurement in these two metrics, and also, the results while these two metrics are used need not necessarily match.Hence, the problem identified in this research is: do these two metrics concur in their results, or is there a significant difference in their outcomes as applicable to a given service sector. The study also extends to the correlation between the outcomes of these two metrics and looking into the possibility of drawing implications based on the combined outcome. The research is partly qualitative and partly quantitative in nature. Qualitative in the sense that it analyses existing metrics of service quality based on meta-analysis and, through the use of secondary data, discusses the relative importance of both the metrics in service sectors. The research becomes quantitative, as it deals with descriptive statistics and tests various hypotheses using standard statistical tools. Keviat diagrams have been used to identify the service quality gaps. The research has clearly indicated that there is a significant difference in the outcomes of SERVQUAL and SERVPERF metrics. The reliability of the study was 0.8815, which is at adequately acceptable level. Tangibles and Reliability are highly scored, and Empathy and Assurance are least scored, whereas, Responsiveness is moderately scored Service quality dimension. It can be co.…

Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This book is very useful for it is not just descriptive in its nature, but prescriptive , too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how a beginner can put the theory into practice.In this globalized economy, maintaining quality of products and services has been the thrust area of interest among academicians and practitioners. Today, there are quite a good number of books and research articles available. Nevertheless, service quality measurement has always posed problems, particularly in the context of service industries due to the difficulty in the measurement of the intangibles and implied needs of the customers.The research literature is filled with articles on how to quantify the services, and there are several streams of arguments on the choice of the most ideal approach. However, the research gap lies in the answer to the question: Do these measurement instruments concur in their measurement outcomes or do they give different results in the same situation This book primarily makes an attempt to answer this question through a case study approach.Even though, there are several instruments for the measurement of service quality, the two most widely used instruments are SERVQUAL and SERVPERF metrics. Comprehensively, this book explains the systematic procedure of using both, the instruments in a service sector, and further, the procedure for conducting a statistical analysis so that one will be able to apply the same in any service sector. It then takes the reader through a series of tests in order to compare the two metrics, and to prove statistically if there is the same outcome in a problem situation. The results are sure to surprise the reader, and trigger the research bent of mind to undertake a similar study of such metrics and gain mastery over performing an independent research with very minimal guidance from a professional guide.To conclude, this book is sure to provide adequate inputs for a service quality researcher, and answer various questions wriggling in the mind of a beginner of service quality research such as: How shall I start with service quality measurement How to collect data How to select a sample How to conduct a literature review How to analyse the data What research methodology is applicable How to build hypothesis on my research How to use statistical procedures How to present the findings How to draw implications from the study results.…

Condición: New. Print on Demand pp. 84 424:B&W 5.83 x 8.27 in or 210 x 148 mm (A5) Perfect Bound on Creme w/Matte Lam.

Condición: New. Print on Demand pp. 84.

Condición: New. PRINT ON DEMAND pp. 84.

Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. This book is very useful for it is not just descriptive in its nature, but prescriptive , too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how.…

Taschenbuch. Condición: Neu. This item is printed on demand - Print on Demand Titel. Neuware -This book is very useful for it is not just ¿descriptive¿ in its nature, but ¿prescriptive¿, too. It is descriptive in the sense that it describes the process of developing or using a metric in a problem situation, and prescriptive as it clearly prescribes how a beginner can put the theory into practice.In this globalized economy, maintaining quality of products and services has been the thrust area of interest among academicians and practitioners. Today, there are quite a good number of books and research articles available. Nevertheless, service quality measurement has always posed problems, particularly in the context of service industries due to the difficulty in the measurement of the intangibles and implied needs of the customers.The research literature is filled with articles on how to quantify the services, and there are several streams of arguments on the choice of the most ideal approach. However, the research gap lies in the answer to the question: ¿Do these measurement instruments concur in their measurement outcomes or do they give different results in the same situation ¿ This book primarily makes an attempt to answer this question through a case study approach.Even though, there are several instruments for the measurement of service quality, the two most widely used instruments are SERVQUAL and SERVPERF metrics. Comprehensively, this book explains the systematic procedure of using both, the instruments in a service sector, and further, the procedure for conducting a statistical analysis so that one will be able to apply the same in any service sector. It then takes the reader through a series of tests in order to compare the two metrics, and to prove statistically if there is the same outcome in a problem situation. The results are sure to surprise the reader, and trigger the ¿research bent of mind¿ to undertake a similar study of such metrics and gain mastery over performing an independent research with very minimal guidance from a professional guide.To conclude, this book is sure to provide adequate inputs for a service quality researcher, and answer various questions wriggling in the mind of a beginner of service quality research such as: How shall I start with service quality measurement How to collect data How to select a sample How to conduct a literature review How to analyse the data What research methodology is applicable How to build hypothesis on my research How to use statistical procedures How to present the findings How to draw implications from the study results Books on Demand GmbH, Überseering 33, 22297 Hamburg 84 pp. Englisch.…

Taschenbuch. Condición: Neu. Comparative Study of Service Quality Metrics: An Empirical Study in the Service Sector | Lewlyn L. R. Rodrigues | Taschenbuch | 84 S. | Englisch | 2012 | GRIN Publishing | EAN 9783656325024 | Verantwortliche Person für die EU: GRIN Publishing GmbH, Waltherstr. 23, 80337 München, info[at]grin[dot]com | Anbieter: preigu Print on Demand.…