Martin john e preface by (1 resultados)
Command Performance, The Art of Delivering Quality Service
Martin, John E. (preface by); Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger
Idioma: Inglés
Editorial: Harvard Business School Press, Boston, Massachusetts, 1994
- Tapa dura
- Primera edición
Librería: About Books, Henderson, NV, Estados Unidos de AmericaAbout Books
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 19,25
Envío por EUR 6,20Se envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponible
Hardcover. Condición: New. Estado de la sobrecubierta: New. First Printing of the First Edition. Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practical insights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp.…
