L paul ouellette (39 resultados)

hardcover. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Condición: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condición: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

Hardcover. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Condición: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Cloth. Condición: Fine. Estado de la sobrecubierta: Fine. First Edition. xiii, 206 pp. "Knowing and keeping your clients." ".[F]ramework and tools necessary to build an I.S. service strategy.".

hardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Condición: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.

hardcover. Condición: Good. Estado de la sobrecubierta: Includes dust jacket. Signed. Signed by author. Ex owner name written on prelim pages. General age wear. Minor dirtiness/shelf wear. Ex owner sticker on spine.

Condición: good.

hardcover. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

Condición: New.

Paperback. Condición: New. Illustrated.

Condición: As New. Unread book in perfect condition.

Condición: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail.…

Condición: New.

Condición: New.

Condición: As New. Unread book in perfect condition.

Condición: New. Satisfaction Guaranteed or your money back.

Condición: good. Book is considered to be in good or better condition. The actual cover image may not match the stock photo. Hard cover books may show signs of wear on the spine, cover or dust jacket. Paperback book may show signs of wear on spine or cover as well as having a slight bend, curve or creasing to it. Book should have minimal to no writing inside and no highlighting. Pages should be free of tears or creasing. Stickers should not be present on cover or elsewhere, and any CD or DVD expected with the book is included. Book is not a former library copy.…

Buch. Condición: Neu. Neuware - For half a century at least, I.T. teams have focused on solving business problems through computer technology - and largely ignoring the human element in their interactions with end users. In his new book I.T. IN CRISIS: A NEW BUSINESS MODEL, consultant L. Paul Ouellette shows how to bring the I.T. team into the twenty-first century.Organizations that employ I.T. professionals are facing a new economic landscape - one where closer, more engaged relationships with internal and external customers are not merely nice if you can get it, but essential for organizational survival. I.T.'s old business as usual approach - and let the relationship thing take care of itself - is, Ouellette warns, now a recipe for disaster.I.T.'s challenge is to adapt to the customer-focused operational realities of the twenty-first century. Teams that meet this challenge will thrive, and will create extraordinary opportunities for themselves and their organizations. Teams that don't, Ouellette believes, will be marginalized or phased out.How do we make this (long-overdue) transition By upgrading the I.T. Professional's skill sets - and moving from the back room to the forefront of the business, the place where person-to-person connections with customers as human beings take place. In I.T. IN CRISIS: A NEW BUSINESS MODEL, Ouellette offers proven, real-world strategies for I.T. teams to forge closer bonds with their end users. He shows I.T. professionals how to change the way their customers think about I.T., how to improve I.T.'s standing within their own organizations, and how to enhance their own careers -Paul offers the 1 tool to turn negative relations into a positive one. Methods for successfully conducting the 3 main points of your clients' interactions, learn what clients really want from I.T. and the 5 steps to building your sustainable service strategy. Building very specific empathy, listening skills, rapport-building, and overall relationship management capacities. Ouellette also includes the case studies and action forms that will help I.T. teams to execute on the book's core concept.Today's business environment is highly competitive. In order to survive, organizations must create new business models that focus 'like a laser beam:' on the customer. For those who work in Information Technology (I.T.) customer relations is no longer a 'nice to have skill, but rather a 'must have:' skill. The average professional Information Technologist is lacking skills in this area - and thus I.T. faces a crisis.For the first time since the introduction of computer technology to the world of business, I.T. funding has been reduced, and investments going into computer business technology are declining. I.T. is no longer seen as the savior of a company's bottom line.This state of affairs actually represents a new opportunity for I.T. If we make a conscious decision to conduct business differently, upgrade our skills, and focus on the customer - we can get the credit, attention, and recognition we deserve.Computer technology solutions are but one part of what we offer. In the twenty-first century, we need to play a much broader role . build stronger relationships with the people we serve . and become an irreplaceable part of the client's business solution. Addressing the problems and offering corrective strategies facing today's I.T. professional are the sole purposes of this book. Once we do this, we will not only succeed, we will thrive!I.T. IN CRISIS: A NEW BUSINESS MODEL strategizes how to make this transition.…

Gebunden. Condición: New. KlappentextrnrnFor half a century at least, I.T. teams have focused on solving business problems through computer technology - and largely ignoring the human element in their interactions with end users. In his new book I.T. IN CRISIS: A NEW BUS.

Paperback. Condición: New. Illustrated.

PF. Condición: New. This item is printed on demand. Brand new book, sourced directly from publisher. Dispatch time is 6-7 days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely.

PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

HRD. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.

Condición: New. Print on Demand pp. 192 2:B&W 6 x 9 in or 229 x 152 mm Perfect Bound on Creme w/Gloss Lam.

HRD. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.