charles ketteman (33 resultados)

Condición: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Paperback. Condición: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condición: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

paperback. Condición: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .

Audio Cassette. Condición: Good. 2 Audio Cassettes in the clear plastic case withdrawn from the video library. Some shelf wear and markings to the clear box. The audio tapes sit inside, sturdy and presentable. All the cassettes are tested for high quality sound. Enjoy this reliable audio abridged cassette performance!

Condición: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condición: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condición: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Condición: Good. Estado de la sobrecubierta: Good. For the past five years, Arthur Andersen has been gathering, sorting, and condensing data from the world-class companies it works with to compile its Global Best Practices Database. Now, for the first time, Arthur Andersen shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost and increase profits. Managers of any business in any industry can adapt and apply what those companies do best. Unlike other books based merely on limited anecdotal experience, BEST PRACTICES is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. With information being the most valuable commodity in business this is both comprehensive and cutting edge - it is without peer as an information resource. Piece(s) of the spine missing. Due to age and/or environmental conditions, the pages of this book have darkened. Binding is moderately loose. Some pages are falling out. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book.

Cloth. Condición: Fine. Estado de la sobrecubierta: Near Fine. Shelf R. Size: 8vo - over 7¾" - 9¾" tall. Signed by All Three Authors on Publisher Bookplate.

Hard Cover, NOT a remainder! Condición: FINE, Estado de la sobrecubierta: FINE, AS NEW DJ. First Edition.

paperback. Condición: Good.

Condición: New.

Condición: As New. Unread book in perfect condition.

Condición: New.

Hardback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Condición: Muy bueno. : Este libro explora las mejores prácticas en el mundo de los negocios, ofreciendo soluciones centradas en el cliente. Basado en la experiencia de Arthur Andersen, presenta estrategias para el crecimiento, la reducción de costos y el aumento de las ganancias. Es una guía completa para gerentes que buscan adaptar y aplicar las mejores prácticas de empresas líderes a nivel mundial. Con información respaldada por datos documentados de cientos de compañías, este libro proporciona una visión valiosa y práctica para mejorar el rendimiento empresarial. EAN: 9780684834535 Tipo: Libros Categoría: Negocios y Economía Título: Best Practices Autor: Robert Hiebeler| Thomas B. Kelly| Charles Ketteman Editorial: Simon & Schuster Ltd Idioma: en Páginas: 240 Formato: tapa dura.

Encuadernación de tapa blanda. Condición: Aceptable. Aceptable/ Acceptable.

Paperback. Condición: Brand New. 240 pages. 8.25x5.50x0.75 inches. In Stock.

Hardcover. Condición: Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books.

Condición: As New. Unread book in perfect condition.

Condición: New.

Paperback. Condición: New. What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business?Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best.Unlike most books based merely on an author's own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery.Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases.These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource.

TAPA BLANDA CON SOLAPA. Condición: BUEN ESTADO. CASTELLANO GESTION 2000.

paperback. Condición: New. In shrink wrap. Looks like an interesting title!

Hardcover. Condición: As New. Estado de la sobrecubierta: As New. 1st Edition. As new condition white boards/blue spine/silver spine lettering contained in an as new condition non price-clipped color illustrated dust jacket. Includes Foreword by James D. Edwards, Managing Partner, Arthur Andersen-Americas; Acknowledgments; Introduction; Afterword: The Ball's in Your Court: Putting Best Practices to Work For You; Index and About the Authors. Signed by all 3 authors on a Arthur Andersen bookplate which is neatly affixed to the center of the blank first free front endpaper. Also includes an as new condition tipped-into-the-volume promotional advertising postcard sized Arthur Andersen Business Unusual CNN broadcast hosted by Lou Dobbs. "Through the development of its Best Practices Knowledge Base, Arthur Andersen shows how you can take the secrets of the world's best companies and put them to work at your company. Find out how: Ritz-Carlton compiles detailed customer profiles based on guest preferences and employee observations, then shares this information throughout its chain so that staff members at its other hotels know exactly who is checking in each day and how best to please each guest. For example, if you've enjoyed playing tennis on a prior visit to a Ritz-Carlton Hotel, be assured that staff members will be aware of it - and will alert you to court availability on future visits. American Express targets different cardmembers with offers geared specifically to individual buying habits, then teams with a merchant to surprise them with rewards in appreciation for their patronage. If you are identified as a "VIP" customer at a particular restaurant where you frequently use your American Express card, your waiter may surprise you with a bottle of wine in gratitude for your loyalty. These are among the 40 companies featured in Best Practices that share their stories of success derived from a clear focus on customers." - from the rear outer jacket. "What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business? Thanks to over six years of ongoing research and an investment of $30 million, Aruthr Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best. Unlike most books based merely on an author's own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery. Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights fom companies inside or outside their own industry. FOr example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases. These and other examples will help businesspeople diagnose the processes in place at theri own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource." - from the inner front jacket flap. Signed by Author(s).

Gebundene Ausgabe. Condición: Sehr gut. Gebraucht - Sehr gut Sg - Ungelesenes Mängelexemplar, gestempelt, mit leichten Lagerspuren - Der Begriff 'Best Practices' steht für die 'besten Abläufe und Verfahren' mit denen ein Unternehmen seine Aufgaben meistert: seine Märkte und Kunden kennen, passende Produkte und Dienstleistungen entwickeln und vermarkten, für reibungslose Abläufe sorgen. Ein ebenso spannendes wie intelligentes Buch, das zeigt, was einen Konzern wie Walt Disney so erfolgreich macht oder warum wir alle Coca Cola trinken! Den Autoren gelingt es, die Essenz dessen, was diese Firmen so erfolgreich und gross gemacht hat, herauszuschälen und so verständlich darzustellen, dass die Methoden auch in den eigenen Arbeitsalltag integriert werden können. Ein überaus spannendes Buch und Pflichtlektüre für alle, die sich frische Inputs von den wirklich Besten und Erfolgreichsten holen wollen!

Condición: New. Wie viele Unternehmen kennen Sie, die von sich behaupten koennen, ueber einen perfekten Kundenservice zu verfuegen? Und wie viele Unternehmen kennen den Markt, auf dem sie taetig sind, wirklich bis ins Detail? Die Autoren zeigen anhand 40 Firmen, was deren Erfo.

Gebundene Ausgabe. Condición: Neu. Neu Neuware auf Lager, Sofortversand - Der Begriff 'Best Practices' steht für die 'besten Abläufe und Verfahren' mit denen ein Unternehmen seine Aufgaben meistert: seine Märkte und Kunden kennen, passende Produkte und Dienstleistungen entwickeln und vermarkten, für reibungslose Abläufe sorgen. Ein ebenso spannendes wie intelligentes Buch, das zeigt, was einen Konzern wie Walt Disney so erfolgreich macht oder warum wir alle Coca Cola trinken! Den Autoren gelingt es, die Essenz dessen, was diese Firmen so erfolgreich und gross gemacht hat, herauszuschälen und so verständlich darzustellen, dass die Methoden auch in den eigenen Arbeitsalltag integriert werden können. Ein überaus spannendes Buch und Pflichtlektüre für alle, die sich frische Inputs von den wirklich Besten und Erfolgreichsten holen wollen!