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Sinopsis
Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success.
Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction.
In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance.
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Acerca del autor
MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Publicado por
Quality Resources, 1996
ISBN 10: 0814403271
ISBN 13: 9780814403273
Antiguo o usado
Tapa dura
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardback. Condición: Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Nº de ref. del artículo: GOR014443866
Cantidad disponible: 1 disponibles
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Librería: Reuseabook, Gloucester, GLOS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Nº de ref. del artículo: CHL1908366
Cantidad disponible: 1 disponibles
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Publicado por
Amacom, United States, New York, 1996
ISBN 10: 0814403271
ISBN 13: 9780814403273
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Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR003242373
Cantidad disponible: 2 disponibles
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Publicado por
Quality Resources, 1996
ISBN 10: 0814403271
ISBN 13: 9780814403273
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1. Nº de ref. del artículo: G0814403271I4N00
Cantidad disponible: 1 disponibles
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780814403273
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Librería: AwesomeBooks, Wallingford, Reino Unido
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Hardcover. Condición: Very Good. Keeping Score: Using the Right Metrics to Drive World-Class Performance This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780814403273
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Librería: Greener Books, London, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Nº de ref. del artículo: 4524913
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Keeping Score : Using the Right Metrics to Drive World-Class Performance
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 39205837-6
Cantidad disponible: 2 disponibles
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Publicado por
Quality Resources, 1996
ISBN 10: 0814403271
ISBN 13: 9780814403273
Antiguo o usado
Tapa dura
Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Nº de ref. del artículo: F09I-01236
Cantidad disponible: 1 disponibles
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Keeping Score: Using the Right Metrics to Drive World-Class Performance
Publicado por
Quality Resources, 1996
ISBN 10: 0814403271
ISBN 13: 9780814403273
Antiguo o usado
Tapa dura
Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: As New. Like New condition. Like New dust jacket. A near perfect copy that may have very minor cosmetic defects. Nº de ref. del artículo: F13D-00161
Cantidad disponible: 1 disponibles