Isbn: 9780814403273 - keeping score: using the right metrics to drive world-class performance (27 resultados)

Hardback. Condición: Good. In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.…

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Hardcover. Condición: Like New. Signed by author.

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Hardcover. Condición: Very Good. Estado de la sobrecubierta: Very Good. Edition Unstated. Books text has light writing and highlighting. Light shelf and corner wear to the books cover. Binding is still in good condition. 198 pp. Quantity Available: 1. Shipped Weight: Under 500 grams. Category: Education; ISBN: 0814403271. ISBN/EAN: 9780814403273. Pictures of this item not already displayed here available upon request. Inventory No: 1561005206. …

Hardcover. Condición: Good. Publisher: Amacom Books, 1996, Good, HB, ISBN: 0-8144-0327-1. Book.

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Hardcover. Condición: Good. 198 pages. cover worn, writing on inside coverKeeping Score ensures that you look at the right measurements. The author con tends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everythi ng is more damaging than measuring nothing - pinpointing the vital few key measu res is the key to success.Following a Baldrige approach, Mark Brown shows yo u how to evaluate your current approach to measurement and redesign inadequate m etrics and systems used to collect and report data. Developing an accurate measu rement system ensures that you correctly measure customer satisfaction and value , the quality of products and services before they reach the customer, and emplo yee satisfaction.In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right fi nancial metrics, perform process measurement, and track supplier performance. …

Hardcover. First edition. First printing [stated]. ix, 198 p. Illustrations. Bibliography. Index. This work shows how to develop an effective Baldrige-based measurement system by targetting the vital few key measures. Good in good dust jacket. Highlighting/underlining. Signed by author. DJ has some wear and soiling, with small edge wear. Corners of several pages creased. Limited ink underlining noted. Previous owner's label on fep.…

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hardcover. Condición: New. In shrink wrap. Looks like an interesting title.

Condición: Sehr gut. Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.