Keeping Score: Using the Right Metrics to Drive World Class Performance - Tapa dura

Brown, Mark Graham

 
9780527763121: Keeping Score: Using the Right Metrics to Drive World Class Performance
Tapa dura
ISBN 10: 0527763128 ISBN 13: 9780527763121
Editorial: Productivity Press, 1996

Sinopsis

Keeping Scoreensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to:

  • Evaluate your current approach to measurement.
  • Pinpoint incorrect performance measurements.
  • Select the right financial metrics.
  • Measure customer satisfaction and value.
  • Measure quality of products and services before they reach customers.
  • Perform process measurement.
  • Track supplier performance.
  • Measure employee satisfaction.
  • Redesign metrics and systems used to collect and report data.

    • "Sinopsis" puede pertenecer a otra edición de este libro.

    Reseña del editor

    Keeping Scoreensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing -- pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach, Keeping Score will show you how to:

  • Evaluate your current approach to measurement.
  • Pinpoint incorrect performance measurements.
  • Select the right financial metrics.
  • Measure customer satisfaction and value.
  • Measure quality of products and services before they reach customers.
  • Perform process measurement.
  • Track supplier performance.
  • Measure employee satisfaction.
  • Redesign metrics and systems used to collect and report data.

    • "Sobre este título" puede pertenecer a otra edición de este libro.

    Editorial
    Productivity Press
    Año de publicación
    1996
    Idioma
    Inglés
    ISBN 10 
    0527763128
    ISBN 13 
    9780527763121
    Encuadernación
    Tapa dura
    Número de edición
    1
    Número de páginas
    224
    Contacto del fabricante
    no disponible
    Persona responsable
    no disponible

    Otras ediciones populares con el mismo título

    9781563273551: Keeping Score: Using the Right Metrics to Drive World Class Performance

    Edición Destacada

    ISBN 10:  1563273551 ISBN 13:  9781563273551
    Editorial: Productivity Press, 2020
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