Difficult Conversations: How to Discuss What Matters Most

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9780670921348: Difficult Conversations: How to Discuss What Matters Most
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We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).

In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Biografía del autor:

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.

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Bruce Patton, Douglas Stone, Sheila Heen
Editorial: Penguin Books Ltd, United Kingdom (2015)
ISBN 10: 0670921343 ISBN 13: 9780670921348
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Descripción Penguin Books Ltd, United Kingdom, 2015. Paperback. Estado de conservación: New. 196 x 130 mm. Language: English . Brand New Book. We ve all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we re not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone s opinion of themselves). In a world where asking for a pay rise, saying no to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. Nº de ref. de la librería APG9780670921348

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Bruce Patton, Douglas Stone, Sheila Heen
Editorial: Penguin Books Ltd, United Kingdom (2015)
ISBN 10: 0670921343 ISBN 13: 9780670921348
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Descripción Penguin Books Ltd, United Kingdom, 2015. Paperback. Estado de conservación: New. 196 x 130 mm. Language: English . Brand New Book. We ve all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we re not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone s opinion of themselves). In a world where asking for a pay rise, saying no to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. Nº de ref. de la librería APG9780670921348

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Bruce Patton; Douglas Stone; Sheila Heen
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Descripción Estado de conservación: New. Depending on your location, this item may ship from the US or UK. Nº de ref. de la librería 97806709213480000000

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Stone, Bruce Patton & Sheila Heen Douglas
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Descripción Paperback. Estado de conservación: New. Brand New Paperback Same Title Author and Edition as listed. Standard Delivery within 6-14 business days ACROSS THE GLOBE. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Nº de ref. de la librería OA9780670921348

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Bruce Patton,Douglas Stone,Sheila Heen
Editorial: Viking 2011-11-03 (2011)
ISBN 10: 0670921343 ISBN 13: 9780670921348
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Descripción Viking 2011-11-03, 2011. Estado de conservación: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Nº de ref. de la librería NU-GRD-04787952

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Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher
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Descripción Penguin Books Ltd. Paperback. Estado de conservación: new. BRAND NEW, Difficult Conversations: How to Discuss What Matters Most, Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher, We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. "Difficult Conversations" is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, "Difficult Conversations" deserves its position as a business classic. Nº de ref. de la librería B9780670921348

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Patton, Bruce, Stone, Douglas, Heen, Sheila
Editorial: PORTFOLIO (2011)
ISBN 10: 0670921343 ISBN 13: 9780670921348
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Descripción PORTFOLIO, 2011. Estado de conservación: New. 2011. Re-issue. Paperback. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Num Pages: 352 pages. BIC Classification: KJP. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 197 x 130 x 22. Weight in Grams: 246. . . . . . . Nº de ref. de la librería V9780670921348

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Patton, Bruce, Stone, Douglas, Heen, Sheila
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Descripción PORTFOLIO. Estado de conservación: New. 2011. Re-issue. Paperback. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Num Pages: 352 pages. BIC Classification: KJP. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 197 x 130 x 22. Weight in Grams: 246. . . . . . Books ship from the US and Ireland. Nº de ref. de la librería V9780670921348

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Bruce Patton; Douglas Stone; Sheila Heen
Editorial: Portfolio Penguin (2011)
ISBN 10: 0670921343 ISBN 13: 9780670921348
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Descripción Portfolio Penguin, 2011. Estado de conservación: New. Nº de ref. de la librería EH9780670921348

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