Difficult Conversations: How to Discuss What Matters Most

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9780670921348: Difficult Conversations: How to Discuss What Matters Most
From the Publisher:

We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).

In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

About the Author:

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.

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Patton, Bruce; Stone, Douglas; Heen, Sheila
Editorial: Penguin Books Ltd, United Kingdom (2015)
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuevos Paperback Cantidad: 10
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The Book Depository
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Descripción Penguin Books Ltd, United Kingdom, 2015. Paperback. Estado de conservación: New. 196 x 130 mm. Language: English . Brand New Book. We ve all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we re not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone s opinion of themselves). In a world where asking for a pay rise, saying no to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. Nº de ref. de la librería APG9780670921348

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Patton, Bruce; Stone, Douglas; Heen, Sheila
Editorial: Penguin Books Ltd, United Kingdom (2015)
ISBN 10: 0670921343 ISBN 13: 9780670921348
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Descripción Penguin Books Ltd, United Kingdom, 2015. Paperback. Estado de conservación: New. 196 x 130 mm. Language: English . Brand New Book. We ve all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we re not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone s opinion of themselves). In a world where asking for a pay rise, saying no to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. Nº de ref. de la librería APG9780670921348

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Patton, Bruce; Stone, Douglas; Heen, Sheila
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Descripción Estado de conservación: New. Depending on your location, this item may ship from the US or UK. Nº de ref. de la librería 97806709213480000000

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Patton, Bruce; Stone, Douglas; Heen, Sheila
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ISBN 10: 0670921343 ISBN 13: 9780670921348
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Descripción Viking. Estado de conservación: New. 0670921343 This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, ISBN and Cover design may differ, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Nº de ref. de la librería MO9780670921348

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Patton, Bruce; Stone, Douglas; Heen, Sheila
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ISBN 10: 0670921343 ISBN 13: 9780670921348
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Descripción Viking, 2011. Estado de conservación: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Nº de ref. de la librería ABE_book_new_0670921343

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Descripción 2011. Estado de conservación: New. 132mm x 197mm x 24mm. We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 352 pages. 0.230. Nº de ref. de la librería 9780670921348

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Descripción Viking 2011-11-03, 2011. Estado de conservación: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Nº de ref. de la librería NU-GRD-04787952

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Descripción PORTFOLIO, 2011. Estado de conservación: New. 2011. Re-issue. Paperback. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Num Pages: 352 pages. BIC Classification: KJP. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 197 x 130 x 22. Weight in Grams: 246. . . . . . . Nº de ref. de la librería V9780670921348

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Descripción Paperback. Estado de conservación: New. Not Signed; We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have ha. book. Nº de ref. de la librería ria9780670921348_rkm

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Patton, Bruce; Stone, Douglas; Heen, Sheila
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Descripción Viking, 2011. Paperback. Estado de conservación: New. Brand New Book. Shipping: Once your order has been confirmed and payment received, your order will then be processed. The book will be located by our staff, packaged and despatched to you as quickly as possible. From time to time, items get mislaid en route. If your item fails to arrive, please contact us first. We will endeavour to trace the item for you and where necessary, replace or refund the item. Please do not leave negative feedback without contacting us first. All orders will be dispatched within two working days. If you have any quesions please contact us. Nº de ref. de la librería V9780670921348

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