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We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.
Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).
In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
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- EditorialPenguin
- Año de publicación2011
- ISBN 10 0670921343
- ISBN 13 9780670921348
- EncuadernaciónTapa blanda
- Número de páginas352
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Difficult Conversations (Paperback)
Publicado por
Penguin Books Ltd, London
(2011)
ISBN 10: 0670921343
ISBN 13: 9780670921348
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Descripción Paperback. Condición: new. Paperback. 10th anniversary edition of the classic guide to handling life's toughest conversationsWe've all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9780670921348
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Difficult Conversations
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ISBN 13: 9780670921348
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Difficult Conversations: How to Discuss What Matters Most [Soft Cover ]
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Portfolio Penguin
(2011)
ISBN 10: 0670921343
ISBN 13: 9780670921348
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Difficult Conversations: How to Discuss What Matters Most
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Viking
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Descripción Paperback. Condición: Brand New. 352 pages. 7.72x5.08x1.10 inches. In Stock. Nº de ref. del artículo: __0670921343
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Difficult Conversations: How to Discuss What Matters Most
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(2011)
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ISBN 13: 9780670921348
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Descripción Paperback / softback. Condición: New. New copy - Usually dispatched within 4 working days. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Nº de ref. del artículo: B9780670921348
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Difficult Conversations : How to Discuss What Matters Most
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