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Difficult Conversations: How to Discuss What Matters Most - Tapa blanda

Patton, Bruce; Stone, Douglas; Heen, Sheila

 
9780140277821: Difficult Conversations: How to Discuss What Matters Most
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ISBN 10: 014027782X ISBN 13: 9780140277821
Editorial: Penguin, 2000

Sinopsis

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

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Acerca del autor

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

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Editorial
Penguin
Año de publicación
2000
Idioma
Inglés
ISBN 10 
014027782X
ISBN 13 
9780140277821
Encuadernación
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Número de páginas
272
Contacto del fabricante
no disponible
Persona responsable
Penguin Random House Ireland Limited
productsafety@penguin.co.uk

Morrison Chambers, 32 Nassau Street
Dublin
Irlanda

Otras ediciones populares con el mismo título

9780670921348: Difficult Conversations: How to Discuss What Matters Most

Edición Destacada

ISBN 10:  0670921343 ISBN 13:  9780670921348
Editorial: Penguin, 2011
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