Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company

Spector, Robert

ISBN 10: 0471355941 ISBN 13: 9780471355946

Editorial: John Wiley & Sons, 2001

Idioma: Ingl�s

Condici�n: Usado - Muy bueno Encuadernaci�n de tapa dura

Guardar para m�s tarde

Vendido por MacKellar Art & Books, Bournemouth, Reino Unido

Vendedor de AbeBooks desde 15 de julio de 2010

Calificaci�n del vendedor: 5 de 5 estrellas

Ver los art�culos de este vendedor

Ver todos los ejemplares de este libro

Usado - Encuadernaci�n de tapa dura

Condici�n: Usado - Muy bueno

Precio: EUR 17,86 Convertir moneda

EUR 23,13 gastos de env�o desde Reino Unido a Espa�a Destinos, gastos y plazos de env�o

Cantidad disponible: 1 disponibles

A�adir al carrito

Guardar para m�s tarde

Descripci�n

2001Wiley Hardback 1st edition 1st impression. near fine clean tight binding in near fine dustjacket.

N� de ref. del art�culo ABE-1677066060370

Contactar al vendedor

Denunciar este art�culo

Detalles bibliogr�ficos

T�tulo

Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company

Editor

John Wiley & Sons

Fecha de publicaci�n

2001

Idioma

Ingl�s

ISBN 10

0471355941

ISBN 13

9780471355946

Encuadernaci�n

Hardcover

Edici�n

1st Edition

Estado

Near Fine

Estado de la sobrecubierta

Near Fine

Cat�logos de vendedores

Business & Management

Acerca de

Sinopsis

An inside look at how companies can become "the Nordstrom" of their industriesThis book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry-computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. * Helps other companies apply Nordstrom's principles to their own customer service practices * Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction Robert Spector (Seattle, WA) is a professional writer and speaker. He is the coauthor of The Nordstrom Way (Wiley).

Acerca del autor

ROBERT SPECTOR is the author of The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Wiley) and Amazon.com: Get Big Fast. Spector has written about Nordstrom since 1982 for Women's Wear Daily and other publications. His work has appeared in the Wall Street Journal, the New York Times, and USA Today. An internationally recognized speaker, Spector has lectured on customer service to a vast cross--section of companies and organizations, ranging from Cadillac to the Red Cross. He resides in Seattle with his wife and daughter. Visit his Web site: www robertspector.com

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

Descripci�n de la librer�a

An independent internet bookseller. With a wide range of books, including hard to find out of print items, modern first editions,children's fiction, children's illustrated books, classic Penguin titles and much more! Please visit our storefront to see images of our stock and view categories.

Ver la p�gina web de la librer�a

Informaci�n empresarial del vendedor

MacKellar Art & Books
United Kingdom

Condiciones de venta y env�o

Condiciones de venta

All items posted first class (UK) or equivalent within 2 business days. Please
contact us if you wish to return and item - refunds will be issued when returned
item(S) are received.

Condiciones de env�o

Orders usually ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.
For Overseas orders we do not use surface mail as this can be unreliable.
If you are buying several paperbacks we are happy to offer discount on postage costs wherever possible.