The Customer Revolution : How to Thrive when Customers Are in Control

Seybold, Patricia B. ; Marshak, Ronni T. ; Lewis, Jeffrey M.

ISBN 10: 0609607723 ISBN 13: 9780609607725

Editorial: Crown Publishing Group, Incorporated, New York, Ny, U. S. A., 2001

Idioma: Ingl�s

Condici�n: Usado - Como Nuevo Encuadernaci�n de tapa dura

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Descripci�n

398p, index. New copy stated first ed. ; 8vo.

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Detalles bibliogr�ficos

T�tulo

The Customer Revolution : How to Thrive when Customers Are in Control

Editor

Crown Publishing Group, Incorporated, New York, Ny, U. S. A.

Fecha de publicaci�n

2001

Idioma

Ingl�s

ISBN 10

0609607723

ISBN 13

9780609607725

Encuadernaci�n

Hard Cover

Edici�n

First Edition.

Estado

As New

Estado de la sobrecubierta

As New

Cat�logos de vendedores

Business Management

Acerca de

Sinopsis

The author of Customers.com focuses on the customer as the driving force behind the Internet economy and explains how customer loyalty and satisfaction can affect business success. 100,000 first printing.

Acerca del autor

PATRICIA B. SEYBOLD is the author of the international bestseller <b>Customers.com</b> and is the founder and CEO of the Boston-based Patricia Seybold Group (www.psgroup.com). The Seybold Group specializes in helping Fortune 500 companies with their e-business strategies, best practices, and technology architecture decisions. Founded in 1978, the firm offers customized consulting services, an online strategic research service, executive workshops, and in-depth research reports.

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Descripci�n de la librer�a

Over 40 years experience with books and readers - former Library Manager - now retired. Selling books Online Only since 2002 as Dromanabooks.com. Books accurately described as to condition. All books onsite, in stock and ready for posting. All orders sent with Australia Post Tracking provided. Proud member of Independent Online Booksellers Association and Australian Booksellers Association.

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