Librería: Seagull Books, Hove, Reino Unido
EUR 8,21
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Añadir al carritoSoft cover. Condición: Very Good. Has some light general reading/shelfwear - otherwise this is a clean, tight copy. Dispatch within 24hrs from the UK.
Librería: Books Puddle, New York, NY, Estados Unidos de America
EUR 42,64
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Añadir al carritoCondición: New. pp. 360.
Librería: Majestic Books, Hounslow, Reino Unido
EUR 41,68
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Añadir al carritoCondición: New. Print on Demand pp. 360.
Librería: Biblios, Frankfurt am main, HESSE, Alemania
EUR 43,64
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Añadir al carritoCondición: New. PRINT ON DEMAND pp. 360.
Publicado por Professional Service Management (UK) Ltd, 2017
ISBN 10: 1911079921 ISBN 13: 9781911079927
Idioma: Inglés
Librería: moluna, Greven, Alemania
EUR 70,79
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Añadir al carritoCondición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. KlappentextrnrnServices form the largest parts of most developed economies, and a growing part of emerging economies too. And all organisations contain in-house service teams and departments. So, this book is relevant to you, whatever, or wherev.
Publicado por Professional Service Management (UK) Ltd, 2017
ISBN 10: 1911079921 ISBN 13: 9781911079927
Idioma: Inglés
Librería: AHA-BUCH GmbH, Einbeck, Alemania
EUR 87,75
Convertir monedaCantidad disponible: 1 disponibles
Añadir al carritoTaschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Services form the largest parts of most developed economies, and a growing part of emerging economies too. And all organisations contain in-house service teams and departments. So, this book is relevant to you, whatever, or wherever, your organisation.WHY IS IT IMPORTANT TO (RE)CONSIDER YOUR SERVICE OFFERING Because, the market for services is becoming even more competitive. This may be increased competition for customers, employees, other resources, budgets, profi ts or capital. Traditional service models are being shaken up by the tech and digital revolution; people are competing with technology, which can either support them or make them redundant. Even the need for real estate is being supplanted by 'virtual' premises. Public services are competing for decreasing government expenditure against a background of increased demand and rising service level expectations, and against private sector and third sector alternatives. In-house service teams, such as finance, HR, IT and marketing, are competing with outsourced alternatives, which may be 'offshore'. This book provides a practical framework for service organisations to identify, consider, and respond to these challenges, and to avoid the many pitfalls that can exist in doing so.