Isbn: 9787111412618 - 管理教材译丛:服务管理 运作 战略与信息技术(原书第7版) [美] 詹姆斯·a.菲茨西蒙斯 等 9787111412618 机械工业出版社 (1 resultados)

paperback. Condición: New. Pub Date: 2013 Publisher: China Machine Press management textbook Renditions: service management and operation of strategic information technology (7th Edition) from beginning to end to gain a competitive advantage through service management-based line. the marketing operations and human behavior as the core of the service management. in particular to highlight the characteristics of the service delivery system. integrated into a revenue management. data development analysis and computer simu.…