管理教材译丛:服务管理 运作 战略与信息技术(原书第7版) [美] 詹姆斯·A.菲茨西蒙斯 等 9787111412618 机械工业出版社 - Tapa blanda

Management textbook Renditions: service management and operation of strategic IT (the original book version 7)(Chinese Edition)

paperback. Condición: New. Pub Date: 2013 Publisher: China Machine Press management textbook Renditions: service management and operation of strategic information technology (7th Edition) from beginning to end to gain a competitive advantage through service management-based line. the marketing operations and human behavior as the core of the service management. in particular to highlight the characteristics of the service delivery system. integrated into a revenue management. data development analysis and computer simu. Nº de ref. del artículo: NG009361

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