9783639355482 - Handbook of Customer Relationship Management: Managing and Enhancing Relationship de Kavitha, Dr. N.; A. Ramachandran, Dr. (4 resultados)

Taschenbuch. Condición: Neu. Handbook of Customer Relationship Management | Managing and Enhancing Relationship | N. Kavitha (u. a.) | Taschenbuch | Englisch | VDM Verlag Dr. Müller | EAN 9783639355482 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.

Paperback. Condición: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book.

Kartoniert / Broschiert. Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Kavitha Dr. N.Completed MBA(Bharathiyar University, India), M.Phil(Alagappa University, India), Ph.D (Mother Teresa Womens University, India),having 9 years of Experience in Academics, authored a book titled, Funds Management in C.

Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Every time a customer approaches your business, they arrive with an expectation. It may be a service need or a new product interest, but in every case, they have an expectation that accompanies their interest in your business. What happens next will form an experience that shapes their behavior. A good experience may increase their loyalty and tendency to purchase again. A poor experience may transfer their business to your competitor. The ability to recognize this process and to actively manage it forms the basis for Customer Relationship Management, or CRM. The ability to ensure that the enterprise will act with unity of purpose to ensure experiences that exceed every expectation is a monumental task. Customers interacting with employees, employees collaborating with suppliers every interaction is an opportunity to manage a relationship. --- Craig Conway.