9781460901700 - inside out: creating work environments that lead to exceptional customer service de sullivan, jeff; good, jennifer (8 resultados)
Idioma: Inglés
Editorial: CreateSpace Independent Publishing Platform, 2011
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Librería: GreatBookPrices, Columbia, MD, Estados Unidos de AmericaGreatBookPrices
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Como Nuevo
EUR 10,10
Envío por EUR 2,28Se envía dentro de Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: As New. Unread book in perfect condition.
Idioma: Inglés
Editorial: CreateSpace Independent Publishing Platform, 2011
- Tapa blanda
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de AmericaGreatBookPrices
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 10,56
Envío por EUR 2,28Se envía dentro de Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: New.
Idioma: Inglés
Editorial: CreateSpace Independent Publishing Platform, 2011
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Librería: GreatBookPricesUK, Woodford Green, Reino UnidoGreatBookPricesUK
Contactar con el vendedorVendedor de 5 estrellasCondición: Usado - Como Nuevo
EUR 15,20
Envío por EUR 17,54Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: As New. Unread book in perfect condition.
Idioma: Inglés
Editorial: CreateSpace Independent Publishing Platform, 2011
- Tapa blanda
Librería: GreatBookPricesUK, Woodford Green, Reino UnidoGreatBookPricesUK
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 15,58
Envío por EUR 17,54Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: New.
Idioma: Inglés
Editorial: Createspace Independent Publishing Platform, 2011
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- Impresión bajo demanda
Librería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de AmericaGrand Eagle Retail
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EUR 12,91
Gastos de envío gratisSe envía dentro de Estados Unidos de AmericaCantidad disponible: 1 disponibles
Paperback. Condición: new. Paperback. Inside Out: Creating Work Environments that Lead to Exceptional Customer Service provides an entirely new way of working toward improved customer service. Rather than relying on outdated modes of customer service training, manuals, etc., it examines the work environment and provides guidance… on creating it in a way that will naturally lead to great customer service, known as the "inside out" customer service approach. Authors Jeff Sullivan and Jennifer Good use the often amusing and unlikely story of Jeff's career as a backdrop to offering the reader a wealth of knowledge, insights, practical advice, and an entirely new way of working toward improved customer service. Jeffrey Sullivan toured for months at a time with his band playing honky tonks and sleazy bars full of dangerous people. One morning, in a dive hotel in New Mexico, he wakes up with the "a-ha!" moment that will forever change his life: he wants to build a career with a great company. He begins fueling private jets at the Austin, Texas airport, then scrubs toilets on the night shift for Southwest Airlines, works his way into the chief development executive and eventually becomes one of the most sought after and successful customer service experts in the country.This is the #1 must-have resource for anyone looking to maximize his or her company's potential. Covering such concepts as making sure your employees fit their jobs and feel important, hiring for attitude, incorporating strategic values into your people practices, providing training rather than rulebooks, and creating an ownership attitude, the revolutionary "inside out" concept of customer service will assist in building a values-based organization that is specifically geared to organizational, bottom line success. Straightforward and eminently accessible, it approaches your business as an ecosystem, teaching you how to grow it exactly how you desire.A timely, incisive, and fundamental gold mine for anyone involved in hiring or employee management, Sullivan and Good's groundbreaking approach to the philosophy of human resources and employee management is a revelation. Best of all, the books takes just 90 minutes to read yet provides the specificity needed to build a positive and profitable business environment from the ground up. The authors purposefully get right to the point. Unlike other guides available that are driven by antiquated, static ideas of customer service interaction, Inside Out: Creating Work Environments that Lead to Exceptional Customer Service is the cutting edge of method and practicality whose humorous, straight forward, and accessible manner allows it to truly become a guide to radically change your company's culture. Revised June 2013 This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Idioma: Inglés
Editorial: CreateSpace Independent Publishing Platform, 2011
- Tapa blanda
- Impresión bajo demanda
Librería: California Books, Miami, FL, Estados Unidos de AmericaCalifornia Books
Contactar con el vendedorVendedor de 4 estrellasCondición: Nuevo
EUR 14,24
Gastos de envío gratisSe envía dentro de Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Condición: New. Print on Demand.
Idioma: Inglés
Editorial: Createspace Independent Publishing Platform, 2011
- Tapa blanda
- Impresión bajo demanda
Librería: THE SAINT BOOKSTORE, Southport, Reino UnidoTHE SAINT BOOKSTORE
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 15,59
Envío por EUR 14,14Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: Más de 20 disponibles
Paperback / softback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
Idioma: Inglés
Editorial: Createspace Independent Publishing Platform, 2011
- Tapa blanda
- Impresión bajo demanda
Librería: CitiRetail, Stevenage, Reino UnidoCitiRetail
Contactar con el vendedorVendedor de 5 estrellasCondición: Nuevo
EUR 18,05
Envío por EUR 43,26Se envía de Reino Unido a Estados Unidos de AmericaCantidad disponible: 1 disponibles
Paperback. Condición: new. Paperback. Inside Out: Creating Work Environments that Lead to Exceptional Customer Service provides an entirely new way of working toward improved customer service. Rather than relying on outdated modes of customer service training, manuals, etc., it examines the work environment and provides guidance… on creating it in a way that will naturally lead to great customer service, known as the "inside out" customer service approach. Authors Jeff Sullivan and Jennifer Good use the often amusing and unlikely story of Jeff's career as a backdrop to offering the reader a wealth of knowledge, insights, practical advice, and an entirely new way of working toward improved customer service. Jeffrey Sullivan toured for months at a time with his band playing honky tonks and sleazy bars full of dangerous people. One morning, in a dive hotel in New Mexico, he wakes up with the "a-ha!" moment that will forever change his life: he wants to build a career with a great company. He begins fueling private jets at the Austin, Texas airport, then scrubs toilets on the night shift for Southwest Airlines, works his way into the chief development executive and eventually becomes one of the most sought after and successful customer service experts in the country.This is the #1 must-have resource for anyone looking to maximize his or her company's potential. Covering such concepts as making sure your employees fit their jobs and feel important, hiring for attitude, incorporating strategic values into your people practices, providing training rather than rulebooks, and creating an ownership attitude, the revolutionary "inside out" concept of customer service will assist in building a values-based organization that is specifically geared to organizational, bottom line success. Straightforward and eminently accessible, it approaches your business as an ecosystem, teaching you how to grow it exactly how you desire.A timely, incisive, and fundamental gold mine for anyone involved in hiring or employee management, Sullivan and Good's groundbreaking approach to the philosophy of human resources and employee management is a revelation. Best of all, the books takes just 90 minutes to read yet provides the specificity needed to build a positive and profitable business environment from the ground up. The authors purposefully get right to the point. Unlike other guides available that are driven by antiquated, static ideas of customer service interaction, Inside Out: Creating Work Environments that Lead to Exceptional Customer Service is the cutting edge of method and practicality whose humorous, straight forward, and accessible manner allows it to truly become a guide to radically change your company's culture. Revised June 2013 This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
