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Publicado por Wiley, Hoboken, NJ, 2011
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Blue Awning Books, Salt Lake City, UT, Estados Unidos de America
Libro Original o primera edición
Paperback. Condición: Very Good. 1st ptg. 373 pp. 7 3/8 x 9 1/4. Black wraps. No damage or markings noted.
Publicado por Wiley & Sons, Incorporated, John, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Libro
Condición: Good. Used book that is in clean, average condition without any missing pages.
Publicado por Wiley & Sons, Incorporated, John, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Better World Books: West, Reno, NV, Estados Unidos de America
Libro
Condición: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Goodwill Books, Hillsboro, OR, Estados Unidos de America
Libro
Condición: Acceptable. Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Idaho Youth Ranch Books, Boise, ID, Estados Unidos de America
Libro
Condición: Good. HAS INK MARK AT TOP EDGE OF PAGES. OTHERWISE IN VERY GOOD CONDITION. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact (including dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or limited small stickers. Book may have a remainder mark or be a price cutter.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Libro
Condición: Acceptable. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Libro
Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Seattle Goodwill, Seattle, WA, Estados Unidos de America
Libro
Condición: Good. May have some shelf-wear due to normal use. Your purchase funds free job training and education in the greater Seattle area. Thank you for supporting Goodwills nonprofit mission!.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Campus Bookstore, Denton, TX, Estados Unidos de America
Libro
Paperback. Condición: Good. A little rough around the edges, but the book is generally in good condition. May contain highlighting/underlining/notes/etc. May have used stickers on cover. Access codes and supplements are not guaranteed to be included with used books. Ships same or next day. Expedited shipping: 3-5 business days, Standard shipping: 4-14 business days.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Ergodebooks, Houston, TX, Estados Unidos de America
Libro
Paperback. Condición: Used: Good.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Book Deals, Tucson, AZ, Estados Unidos de America
Libro
Condición: Good. Good condition. This is the average used book, that has all pages or leaves present, but may include writing. Book may be ex-library with stamps and stickers.
Publicado por John Wiley & Sons Canada, Limited, 2011
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Riverby Books, Fredericksburg, VA, Estados Unidos de America
Libro
Soft cover. Condición: Very Good. Large, softcover volume. Black cover with illustrations and bold white lettering. Binding is tight and strong. Pages are clean and unmarked. Stylized pages with illustrations, diagrams throughout.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Textbooks_Source, Columbia, MO, Estados Unidos de America
Libro Original o primera edición
Paperback. Condición: Good. 1st Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Textbooks_Source, Columbia, MO, Estados Unidos de America
Libro Original o primera edición
Paperback. Condición: New. 1st Edition. Ships in a BOX from Central Missouri! UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: GoldenWavesOfBooks, Fayetteville, TX, Estados Unidos de America
Libro
Paperback. Condición: new. New. Fast Shipping and good customer service.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: LibraryMercantile, Humble, TX, Estados Unidos de America
Libro
Condición: new.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
Libro
Condición: New.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Libro
Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Publicado por John Wiley and Sons, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: INDOO, Avenel, NJ, Estados Unidos de America
Libro
Condición: New. Brand New.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Front Cover Books, Denver, CO, Estados Unidos de America
Libro
Condición: new.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Wizard Books, Long Beach, CA, Estados Unidos de America
Libro
Paperback. Condición: new. New.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: GoldenDragon, Houston, TX, Estados Unidos de America
Libro
Paperback. Condición: new. Buy for Great customer experience.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
Libro
Condición: As New. Unread book in perfect condition.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Byrd Books, Austin, TX, Estados Unidos de America
Libro
Paperback. Condición: very good. In Used Condition.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Big Bill's Books, Wimberley, TX, Estados Unidos de America
Libro
Paperback. Condición: very good. Very Good Copy.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: GoldBooks, Denver, CO, Estados Unidos de America
Libro
Paperback. Condición: very good. Very Good Copy. Customer Service Guaranteed.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: medimops, Berlin, Alemania
Libro
Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
Publicado por John Wiley & Sons Inc, New York, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Grand Eagle Retail, Wilmington, DE, Estados Unidos de America
Libro Original o primera edición
Paperback. Condición: new. Paperback. How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design. This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections: Basics: outlines service design thinking along five basic principlesTools: describing a variety of tools and methods used in Service Design ThinkingCases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of papercapturing different stakeholder concerns: e.g. customers, front-line staff and management. How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: GoldBooks, Denver, CO, Estados Unidos de America
Libro
Paperback. Condición: new. New Copy. Customer Service Guaranteed.
Publicado por Wiley, 2012
ISBN 10: 1118156307ISBN 13: 9781118156308
Librería: Books Unplugged, Amherst, NY, Estados Unidos de America
Libro
Condición: New. Buy with confidence! Book is in new, never-used condition.