Keeping Score: Using the Right Metrics to Drive World-Class Performance - Tapa dura

Brown, Mark Graham

 
9780814403273: Keeping Score: Using the Right Metrics to Drive World-Class Performance
Tapa dura
ISBN 10: 0814403271 ISBN 13: 9780814403273
Editorial: Amacom, 1996

Sinopsis

Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success.
Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction.
In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance.

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Acerca del autor

MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Amacom
Año de publicación
1996
Idioma
Inglés
ISBN 10 
0814403271
ISBN 13 
9780814403273
Encuadernación
Tapa dura
Número de páginas
198
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9781563273551: Keeping Score: Using the Right Metrics to Drive World Class Performance

Edición Destacada

ISBN 10:  1563273551 ISBN 13:  9781563273551
Editorial: Productivity Press, 2020
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